We are a collaborative enterprise applications organization dedicated to sustaining, improving, and modernizing the systems that keep mission operations running. Our focus is on delivering reliable, secure, and user-centered solutions through disciplined Operations & Maintenance (O&M) practices and agile delivery. We support a diverse portfolio of applications, ensuring continuity of service while enabling incremental enhancements, workflow improvements, and data-driven decision-making. Our teams work closely with product owners, developers, and mission stakeholders to maintain system stability, streamline processes, and ensure every application continues to meet evolving business needs.

The work:

We are seeking a Business Analyst to support the ongoing Operations & Maintenance (O&M) of enterprise applications by coordinating agile activities, refining backlogs, and ensuring system requirements are clearly defined and understood across the team. This role will help plan and lead agile ceremonies, translate business and technical needs into actionable work items, and provide reporting and analysis that guide continuous improvement. The Business Analyst will work closely with product owners, developers, and mission stakeholders to maintain system stability, support incremental enhancements, and ensure O&M efforts remain aligned with portfolio goals and user needs. Business Analyst duties are as follows:

• Support the management and oversight of Operations & Maintenance (O&M) activities within a large enterprise applications services unit, ensuring continuity of service and timely issue resolution.
• Lead planning activities and facilitate agile ceremonies for ongoing O&M work, helping teams maintain cadence and clarity across sprints.
• Provide reporting, performance metrics, and analysis for O&M activities to support broader program visibility and decision-making.
• Ensure O&M application objectives remain aligned with portfolio-level goals and long-term technology roadmaps.
• Monitor application performance and service delivery, ensuring adherence to service level agreements and proactively managing scope and priorities.
• Support the creation and documentation of technical standards, governance practices, and development guidelines to promote consistency, security, and compliance.
• Develop system specifications and contribute to project management and communication artifacts that support planning and execution.
• Translate business and system requirements into clear, actionable design specifications for development teams.
• Support project-level execution through issue tracking, stakeholder coordination, and status reporting
• Testing activities to include the following:
  • Participate in acceptance testing activities by reviewing test scenarios and validating that test coverage aligns with documented business and system requirements
  • Assist in validating functionality during UAT or O&M-related regression checks by confirming that implemented changes meet user expectations and acceptance criteria.
  • Collaborate with other testers and developers to clarify requirements, resolve ambiguities, and ensure test cases reflect intended business rules.
  • Support defect triage by assessing business impact, clarifying expected behavior, and aiding prioritization for remediation.

Here's what you need:

• Clearance: TS/SCI with CI Poly
• 2+ years of experience using Atlassian Jira for backlog, workflow, and reporting functions
• 2+ years of experience coordinating and/or supporting Scaled Agile Framework (SAFe) Agile teams
• 3+ years of experience supporting or leading agile software development teams, including:
  • High-level goals and objectives decomposition
  • Experience translating core customer needs into actionable requirements, user stories, and acceptance criteria
  • Backlog refinement
  • Leading agile ceremonies

Eligibility Requirements:

US Citizenship required

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$91,300-$184,900 USD