Co-operators

Claims Representative II

Co-operators • $60K — $100K *
Laval, QC H7A 0A1In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience in insurance claims or a related field.
  • Completed post-secondary education in insurance or a related discipline.
  • Provincial Adjuster Licence (Claim Adjuster Autorité des Marchés Financiers).
  • Working towards or possessing the Chartered Insurance Professional (CIP) designation is an asset.
  • Experience in a contact centre with knowledge of client service principles, insurance, and provincial regulations.
  • Bilingual in English and French, essential for servicing clients.

Responsibilities

  • Investigate, negotiate, and settle intermediate automobile, property, and commercial claims.
  • Interpret and apply insurance coverage relevant to client claims.
  • Collaborate with appraisers to evaluate damages and ensure accurate settlement offers.
  • Communicate effectively with clients to resolve concerns and ensure timely claim settlements.
  • Provide guidance and share knowledge with team members to enhance claims handling skills.
  • Deliver exceptional client service aligned with organizational quality standards.

Benefits

  • Training and development opportunities for career growth.
  • Flexible work options to accommodate personal and family needs.
  • Holistic well-being programs for physical and mental health.
  • Volunteer opportunities to engage with the community.
Full Job Description
Company: CGIC
Department: Claims
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant

As the Claims Representative II you will investigate, negotiate and settle intermediate automobile, property, commercial, condominium and rudimentary farm claims for the organization. You will contribute to the organization's client service culture through professional interactions with clients and implementing innovative and client centric solutions.

How you will create impact:

  • Interpreting and applying coverage, participating in major event responses and negotiating and settling intermediate service claims with a focus on behaviour based outcomes.
  • Investigating the cause of a loss and the extent of damages, including collaborating with appraisers in the evaluation and verification of estimates to ensure accurate settlement offers are made.
  • Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims.
  • Supporting the development of new and existing team members by providing guidance, sharing claims handling knowledge and acting as a technical resource.
  • Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.


How you will succeed:

  • You influence change and are committed to continuous improvement, in order to exceed client expectations.
  • You leverage critical thinking skills to identify problems and proactively propose solutions.
  • Your strong communication skills allow you to clearly convey messages.
  • You're an effective team player who shares knowledge to support our peers.

To join our team:

  • You have experience in insurance claims or a related field.
  • You have completed post-secondary education in insurance or a related discipline.
  • You have the Provincial Adjuster Licence (Claim Adjuster Autorité des Marchés Financiers).
  • Working towards or having the Chartered Insurance Professional (CIP) designation is an asset.
  • You have experience working in a contact centre and strong knowledge of client service principles, insurance and insurance claims, policy coverages and provincial legislations and regulations.
  • Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.


What you need to know:

  • This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time.
  • This role involves direct contact with clients and/or service providers in their environment.
  • You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
  • Extended work hours, including evenings and weekends, will be required during peak periods and major events.


What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options to support personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Volunteer opportunities to give back to your community.


Salary information

Expected salary range $60,574 to $100,956

Salary placement

"The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education."

Incentive/Variable pay

"Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics."

About Co-operators

Co-operators provides auto insurance, home insurance, life insurance, commercial insurance, farm insurance, and group insurance, as well as investment products and property development. They provide travel-related insurance products, hospital and medical coverage, accidental death and dismemberment, vehicle replacement, and hospital and medical coverage insurance.

Co-operators Careers

There has never been a better time to join the dynamic team at Co-operators, a leading company renowned for its commitment to community and sustainability.

Work You’ll Do

Join Co-operators' top-tier team to assist some of the most respected and well-known businesses in navigating their paths to growth and innovation. At Co-operators, the fusion of technology, industry expertise, and leadership in sustainability shapes a unique marketplace position. Engage with a diverse team of business and sustainability advisors to help clients through their transformative journeys. Collaborate with a robust group of professionals dedicated to pioneering change and promoting diversity and inclusion within the industry.

Introducing the Co-operators Business Group Advisory

The team is crafting a market-leading Advisory group to guide well-known companies through their growth and innovation phases, leveraging Co-operators' strong foundation in ethical business practices.

Do Innovative Work

Become part of a team where innovation meets practical application, creating solutions that not only drive business success but also contribute positively to society.

Do Innovative Work

Deliver targeted solutions that leverage deep consulting experience and a commitment to sustainable, innovative practices that are unmatched in the industry.

Be Part of a Great Team

Engage in projects that utilize cutting-edge technology and embrace the comprehensive capabilities of a team committed to excellence and ethical leadership.

Future-proof Your Career

With Co-operators, the potential for professional growth is vast, offering numerous opportunities to advance one's career through continuous training, development, and certification support.

Explore

Discover how Co-operators is leading the way in employee benefits programs, offering extensive diversity training and leadership development to prepare for the future of work.

The Co-operators Leadership and Innovation Alliance

This alliance is dedicated to fostering a culture of leadership and innovation, helping clients and employees alike to navigate the challenges of the modern business landscape. The combined expertise of the team ensures that both innovation and ethical practices drive industry leadership.

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Learn more about Co-operators
Size
5,001 employees
Industry
Finance & Insurance
* Ladders Estimates

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