Co-operators

Claims Representative II, Accident Benefits

Co-operators • $60K — $100K *
Ottawa, ON K1G 3J6In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in P&C liability claims handling, insurance, or legal/medical business experience
  • Post-secondary degree or diploma required
  • Open to pursuing Chartered Insurance Professional (CIP) or Medical Rehabilitation designation
  • Strong passion for customer-centric problem solving
  • Understanding of accident benefits insurance coverage is a strong asset
  • Provincial adjuster license(s) required based on work location

Responsibilities

  • Investigate and resolve complex automobile Accident Benefit claims autonomously
  • Collaborate with clients, physicians, and other stakeholders on case management plans
  • Manage complex files in defense litigation and Alternative Dispute Resolution (ADR)
  • Coach and provide technical support to the claims team
  • Deliver exceptional client service in alignment with quality standards

Benefits

  • Training and development opportunities for career growth
  • Flexible work arrangements and paid time off
  • Holistic health programs, including mental health support
  • Paid volunteer days to engage with the community
  • Comprehensive total rewards package including pension, benefits, and employee assistance programs
Full Job Description
Company: CGIC
Department: Accident Benefit Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

As a Claims Representative II, you will have a vital role in investigating, negotiating, and resolving complex Accident Benefits (AB) claims. Your daily interactions with clients and support of client-centric innovative solutions will be impactful to contributing to our client service culture. As the Claims Representative II, you will have the opportunity to grow your expertise in AB claims handling, elevate your analytical mindset, and refine your communication skills.

How you will create impact:

  • Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex automobile Accident Benefit claims.
  • Collaborating with clients, physicians, treatment providers, employers and rehabilitation workers in the development, approval, implementation and monitoring of case management plans for clients.
  • Managing complex files in defense litigation and Alternative Dispute Resolution (ADR).
  • Coaching, training, and providing technical support to the claims team.
  • Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

To join our team:

  • You have 3+ years of P&C liability claims handling, or related insurance, or legal and/or medically-centric business experience.
  • You have a post-secondary degree or diploma.
  • You have or are open to working towards the Chartered Insurance Professional (CIP) designation or Medical Rehabilitation designation.
  • You have a passion for assessing and solving customer centric problems, and are skilled in priority management.
  • Having an understanding of accident benefits insurance coverage is a strong asset.
  • You have or will attain provincial adjuster license(s) depending on the province of work.

How you will succeed:

  • You influence change and are committed to continuous improvement, in order to exceed client expectations.
  • You leverage critical thinking skills to identify problems and proactively propose solutions.
  • Your strong communication skills allow you to clearly convey messages.
  • You're an effective team player who shares knowledge to support our peers.

What you need to know:

  • You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.


Salary information

Expected salary range $60,574 to $100,956

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

About Co-operators

Co-operators provides auto insurance, home insurance, life insurance, commercial insurance, farm insurance, and group insurance, as well as investment products and property development. They provide travel-related insurance products, hospital and medical coverage, accidental death and dismemberment, vehicle replacement, and hospital and medical coverage insurance.

Co-operators Careers

There has never been a better time to join the dynamic team at Co-operators, a leading company renowned for its commitment to community and sustainability.

Work You’ll Do

Join Co-operators' top-tier team to assist some of the most respected and well-known businesses in navigating their paths to growth and innovation. At Co-operators, the fusion of technology, industry expertise, and leadership in sustainability shapes a unique marketplace position. Engage with a diverse team of business and sustainability advisors to help clients through their transformative journeys. Collaborate with a robust group of professionals dedicated to pioneering change and promoting diversity and inclusion within the industry.

Introducing the Co-operators Business Group Advisory

The team is crafting a market-leading Advisory group to guide well-known companies through their growth and innovation phases, leveraging Co-operators' strong foundation in ethical business practices.

Do Innovative Work

Become part of a team where innovation meets practical application, creating solutions that not only drive business success but also contribute positively to society.

Do Innovative Work

Deliver targeted solutions that leverage deep consulting experience and a commitment to sustainable, innovative practices that are unmatched in the industry.

Be Part of a Great Team

Engage in projects that utilize cutting-edge technology and embrace the comprehensive capabilities of a team committed to excellence and ethical leadership.

Future-proof Your Career

With Co-operators, the potential for professional growth is vast, offering numerous opportunities to advance one's career through continuous training, development, and certification support.

Explore

Discover how Co-operators is leading the way in employee benefits programs, offering extensive diversity training and leadership development to prepare for the future of work.

The Co-operators Leadership and Innovation Alliance

This alliance is dedicated to fostering a culture of leadership and innovation, helping clients and employees alike to navigate the challenges of the modern business landscape. The combined expertise of the team ensures that both innovation and ethical practices drive industry leadership.

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Learn more about Co-operators
Size
5,001 employees
Industry
Finance & Insurance
* Ladders Estimates

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