As a
claims process lead at Level20, you'll lead the development of claims operations and service strategies for the launch of a new product being brought to market. In this role, you'll partner across the organization to design scalable claims processes, establish operational best practices, and help build a high-performing claims organization from the ground up. You'll serve as a subject matter expert on claims operations and industry best practices, providing strategic guidance that helps shape business decisions, improve efficiency, and enhance the customer experience.
This is a hybrid role in downtown Cleveland, OH (Office Location: 800 W St Clair Ave STE 200, Cleveland, OH 44113) with free parking. Work-from-home days are possible for this position (Monday and Friday).
• If you live within 45 miles: this will be a hybrid role. You'll work in our office location Tuesday - Thursday and you'll have the option to work remotely Monday and Friday.
• If you live more than 45 miles away: this will be a hybrid role. You may work remotely except you'll work in our office location every 4-6 weeks, Tuesday - Thursday. You may travel on Monday and Friday as necessary.
Minimum qualifications- A minimum of 10 years of experience in business operations for consumer products and/or property and casualty insurance companies with digital and/or business to business distribution and support models
- {OR} Bachelor's degree or higher and a minimum of 7 years business operations for consumer products and/or property and casualty insurance companies with digital and/or business to business distribution and support models
Preferred skills- Experience in life insurance compliance, including state level regulatory requirements, product filings, and licensing processes
- Ability to interpret complex regulations and translate them into product requirements, system updates, or audit procedures
- Experience with marketing and distribution strategies with exposure to product design considerations
- Collaborative working style with the ability to partner closely with internal teams to implement compliance requirements effectively
- Comfortable operating in an ambiguous environment and building new processes, policies, and structure from the ground up
Compensation- $120,000 - $170,000
- Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance
Benefits- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
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