Claims Manager - Commercial E &OOur Professional Liability Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As a Commercial E &O Claims Manager, you will be responsible for leading a team that handles complex insurance claims and litigation management duties within AXA XL's Commercial E&O Professional division, with a primary focus on Miscellaneous, Media, and Public Entity Liability Claims.
Our professional liability claims handlers are tasked with managing and resolving claims proactively in order to achieve exceptional outcomes.
What you'll be doingWhat will your essential responsibilities include?
- Overseeing colleagues and processes related to liability, damages, coverage, exposure evaluation, reserving, and resolution of Primary Duty to Defend and Excess Professional Liability claims in accordance with established Claim Department guidelines, service standards, and state regulations.
- Identifying strategic and tactical needs that can be solved through technology, process improvements, or training. Maintaining close supervision of vendor management and expense control within the unit.
- Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.
- Managing audits and ensuring FIC compliance across the team. Drive analytics and data development for Underwriting and Actuarial through identification and reporting on claim trends.
- Collaborating with Underwriting teams in connection with claim issues and trends, policy wording, and marketing and business development activities.
- Managing each team member's performance, development, and success.
You will report to the Head of Commercial E&O Claims.
What you will BRINGWe're looking for someone who has these abilities and skills:
- Technical background in Primary and Excess Commercial E&O claims, with preferred advanced experience handling and/or supervising Public Entity, Media, and Miscellaneous Professional Liability claims. Demonstrated experience in written and verbal coverage position communications with insureds and brokers. Proven ability to negotiate and settle complex claims files.
- Strong analytical skills and sound judgment. Takes initiative and has the ability to work independently.
- High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
- Management skills: Demonstrated experience in managing claims handlers. Proven ability to develop employee talent, manage performance, and maintain engagement.
- Strong communication: Excellent verbal and written communication, negotiation, and presentation skills with the ability to communicate and interact internally and externally with senior management and business partners. This includes building and refining effective working relationships with insured, brokers, claim handlers, underwriters, co-insurers, excess and reinsurers as well as external vendors including legal counsel.
- Ethical approach: Have an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
- Education: Bachelor's degree is required. Juris Doctor (J.D.) is preferred but not required.
The U.S. base salary range for this position is USD $139,300-$219,300.
Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026. 
