Job Description
The Investigative Specialist reviews complex and often unique claims to assess their validity and ensure accurate outcomes. In this role, you will investigate and verify the facts of loss for a range of automobile claims, from basic to advanced scenarios.

Leveraging your auto claims adjusting experience, you will evaluate coverage, determine liability, and assess damages. You will also take ownership of the claims process by making informed decisions and effectively negotiating settlements.

Every claim presents a new challenge
This fully remote role is ideal for someone who enjoys problem-solving, analyzing information, and making confident decisions while supporting customers and internal partners.

Key Responsibilities
• Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence)
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims
• Recognizes and identifies body parts of a vehicle and understands other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle

Supervisory Responsibilities
• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

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Skills
Analytics, Auto Insurance Claims, Case Management, Claims Administration, Claims Resolution, Claims Review, Insurance Administration, Negotiation

Compensation
Base compensation offered for this role is:

Adjuster Analyst III: $50,000.00 - $74,350.00
Adjuster Cons I: $53,500.00 - $86,400.00
Adjuster Cons II: $56,000.00 - $93,250.00
Adjuster Sr Cons I: $68,500.00 - $117,700.00

And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.