DXC Technology

Claims Insurance Business Operations Manager - Nashville

DXC Technology • $110K — $130K *
Nashville, TN 37211In-Person
Finance & Insurance
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience.
  • 12+ years of progressive insurance industry experience, with 3+ years in a leadership role.
  • Proven expertise in insurance operations and transaction management.
  • Strong skills in business process management and performance improvement.
  • Experience with 2-3 life insurance companies or TPA/BPO service providers.
  • Demonstrated leadership of large teams in high-volume settings.
  • Commitment to continuous learning and staying updated on industry trends.

Responsibilities

  • Lead daily operations ensuring efficiency, quality, and compliance.
  • Mentor and supervise a diverse team of over 200 employees.
  • Drive initiatives for process improvement and develop long-term strategies.
  • Collaborate with cross-functional teams to enhance business processes and customer experience.
  • Analyze operational data and KPIs to identify improvement areas and implement actions.
  • Ensure teams meet or exceed performance targets and quality standards.
  • Engage in budget planning, forecasting, and resource allocation to support objectives.
  • Prepare and present reports on performance, efficiencies, and strategic initiatives.

Benefits

  • Opportunity to lead large-scale insurance operations in a growth-oriented environment.
  • Emphasis on in-person collaboration combined with flexible work arrangements.
  • Commitment to fostering an inclusive workplace culture.
  • Engaging role with potential for significant impact on operational excellence.
Full Job Description
Job Description:

We are seeking a seasoned Claims Insurance Business Operations Senior Manager to lead large-scale life and wealth insurance operations within a dynamic, growth-oriented environment. This position oversees end-to-end business operations and process improvement initiatives, ensuring service excellence, efficiency, and compliance across multiple teams.

Key Responsibilities
  • Lead and manage day-to-day operations focused on efficiency, quality, and compliance across multiple functional teams.
  • Supervise and mentor a multi-operational team of 200+ employees, including managers, senior analysts, and analysts.
  • Drive process improvement initiatives and contribute to the development of long-term operational strategies.
  • Collaborate with cross-functional teams to optimize business processes and improve customer experience.
  • Analyze operational data, KPIs, and performance metrics to identify areas for improvement and implement corrective actions.
  • Ensure all teams meet or exceed established performance targets, SLAs, and quality standards.
  • Participate in budget planning, forecasting, and resource allocation to support operational objectives.
  • Prepare and present regular reports on process performance, efficiencies, and strategic initiatives.


Basic Qualifications
  • Bachelor's degree in a relevant field, or equivalent combination of education and experience.
  • 12+ years of progressive experience in the insurance industry, including at least 3+ years in a similar leadership role.
  • Proven experience in insurance business process operations and transaction management.
  • Strong proficiency in business process management, optimization, and performance improvement.
  • Experience working with 2-3 or more life insurance companies or TPA/BPO service providers.
  • Demonstrated ability to lead large teams and deliver operational excellence in high-volume environments.
  • Commitment to continuous learning and staying current with industry trends and technologies.


Preferred Qualifications
  • Advanced degree in Business Administration, Operations Management, or a related field.
  • Relevant professional certifications (e.g., Six Sigma, PMP) strongly preferred.
  • Proven experience driving digital transformation and process automation within insurance operations.


Additional Details
  • Schedule: 8:00 a.m. - 5:00 p.m. CST
  • Travel: Occasional (approximately once per month within the U.S.)


At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

About DXC Technology

CSC is a global IT services company. CSC is a global leader inproviding technology-enabled business solutions and services.CSC has helped its clients manage and profit from every major wave of change in IT since its formation in 1959. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design and integration, IT and business process outsourcing (BPO), applications software development, Web and application hosting, and management and technology consulting.

DXC Technology Careers

Join the vibrant team at DXC Technology, a global leader in technology services and consulting, and discover unparalleled job opportunities where innovation and leadership converge. At DXC Technology, we are committed to fostering a culture of growth and diversity, empowering our professionals to excel in their careers.

Work You’ll Do

At DXC Technology, you will collaborate with some of the brightest minds in the industry to drive technological transformations across a multitude of sectors. Our team is at the forefront of digital innovation, leveraging deep industry expertise to deliver targeted solutions that meet the evolving needs of our clients.

Join Our Market-Leading Team

Become part of a dynamic team of over 130,000 professionals globally, dedicated to making a lasting impact through technology, leadership, and innovation. DXC Technology offers a unique position in the marketplace, combining industry knowledge, technological expertise, and client-focused solutions.

Innovative Work

Engage in projects that reshape businesses and revolutionize industries. DXC Technology provides a platform where your skills in technology and your passion for innovation can flourish. Our commitment to professional growth ensures that every team member has the opportunity to reach their full potential.

Career Development

Future-proof your career with DXC Technology, where we offer a wealth of job opportunities, from entry-level positions to leadership roles. Our robust training and diversity programs ensure that all employees have the tools they need to succeed. From internships to full-time positions, DXC Technology nurtures talent at every level.

Explore Job Opportunities and Internships

Whether you're just starting your career or looking to make a significant change, DXC Technology offers a range of employment options to suit your skills and ambitions. Explore our open positions, internships, and leadership roles to find the perfect fit for your professional journey.

Benefits and Culture

Enjoy a supportive and inclusive workplace culture that values each employee’s unique contributions. At DXC Technology, we offer competitive benefits, including health, wellness, and continuous learning opportunities. Our commitment to diversity and inclusion is integral to our business strategy and critical to our success.

Stay Connected

Join our team and be part of a community that values networking, leadership, and professional development. Stay up-to-date with industry trends and enhance your skills through our comprehensive training and development programs.

Search DXC Technology Jobs

Discover the exciting and rewarding career opportunities awaiting you at DXC Technology. Tailor your job search to match your professional skills and interests. We are actively hiring and looking for curious, creative, and solution-driven team players.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at DXC Technology. Join DXC Technology and be part of a team that’s dedicated to making a difference in the world of technology and beyond. Your career journey starts here, where your skills, innovation, and leadership will help shape the future of global industries.
Learn more about DXC Technology
Size
130,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
-$2.8 billion
Founded
2017
5 Year Trend
+16.4%
Revenue
$18.1 billion
NASDAQ
DXC
* Ladders Estimates

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