As a Claims Enablement Analyst, you9ll support Claims teams by resolving complex system and process issues, identifying root causes, and delivering timely solutions that improve daily operations. You9ll collaborate with the Help Desk, IT, and business partners to enhance workflows, contribute to system improvements, and support testing and training efforts. Your impact will drive greater efficiency, reduce disruptions, and empower users to work more effectively and independently.
Essential Functions:- Serves as subject matter expert for the Claims Help Desk on complex claims systems, administration, and technical issues
- Triage and resolve escalated issues, using diagnostics and root cause analysis (system, process, or training)
- Deliver timely, accurate resolutions and recommend appropriate workarounds when needed
- Partner with Help Desk and IT teams to support issue resolution and system improvements
- Develop and maintain training materials, job aids, and procedural documentation
- Collaborate with Claims Training to create resources and deliver user training
- Act as liaison between Claims and IT to clarify business needs, outcomes, and impacts
- Manage intake, escalation, and documentation in alignment with established standards and SOPs
- Analyze and prioritize defects, bugs, and enhancement requests requiring long-term fixes
- Ensure escalated issues are well-scoped, documented, validated, and tracked
- Support system testing, enhancements, and identify improvement opportunities
- Coordinate operational readiness activities (communications, documentation, testing, adoption tracking)
- Partner with stakeholders (Claims, Training, Business Analysts) to support non-technical project work and improve workflows/system usability
Education & Experience:- Bachelor9s degree in insurance, business, or related field, or equivalent relevant experience
- Two experience in Claims operations, claims systems support, help desk, process improvement, or project management or relevant experience
- Prior Claims systems experience
- Guidewire Claim Center experience preferred
- Prior project management experience with JIRA preferred
Knowledge, Skills & Abilities:- Strong knowledge of property and casualty insurance and terminology
- Strong knowledge of computers and claims systems
- Strong knowledge of agile methodology
- Good understanding of application software
- Ability to work on multiple projects simultaneously
- Strong interpersonal skills and conflict resolution abilities
- Ability to distill and communicate complex issues for technical and non-technical audiences
- Excellent customer service skills
- Strong verbal and written communication skills, including documentation and presentation skills
- Strong analytical, problem solving and organization skills
The hiring salary range for this position will vary based on geographic location, falling within either of the following:$66,294 - $91,570 or $73,245 - $100,731
A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careersAll of our locations are tobacco free including in company vehicles.
