The Hartford Financial Services Group, Inc

Claims Client Service Executive

The Hartford Financial Services Group, Inc • $108K — $162K *
US-AnywhereRemote in New York, NY
Finance & Insurance
8 - 10 years of experience
Reposted 2 weeks ago
Job Overview by Ladders

Qualifications

  • Minimum 10 years in Property and Casualty Claims, Underwriting, Sales, or related role.
  • 5 years of functional claim experience in Workers' Compensation, Property, Auto, or General Liability.
  • Exceptional presentation skills for senior leaders and diverse audiences.
  • Advanced capabilities in analyzing claim data and influencing stakeholders.
  • Strong leadership experience with ability to influence without direct authority.
  • Excellent conflict management and problem-solving skills.
  • Top-notch customer service skills, including active listening and service recovery.
  • Valid driver's license required; may involve some travel (up to 25%).

Responsibilities

  • Support growth and retention of accounts through effective service offerings.
  • Deliver engaging customer presentations demonstrating professionalism and confidence.
  • Negotiate and coordinate services between claims, underwriting, and agents/brokers.
  • Resolve service issues promptly by collaborating with internal service providers.
  • Provide training to local agents and partners on new claims products and services.

Benefits

  • Hybrid or remote work schedule options available.
  • Work flexibility with a requirement for office attendance based on location.
Full Job Description
Sr UW Program Manager - UE07DE

The Client Service Executive (CSE) is responsible for supporting profitable growth and retention of accounts. Additionally, the CSE will understand an account's needs while developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace.

We look to the CSE to support the end-to-end service mission while delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers.
  • As an integral member of the service team, you support the service mission by delivering customer presentations that demonstrate professional diplomacy, clear and articulate messaging, and confident engagement to drive positive customer outcomes.
  • Negotiates and coordinates end-to-end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results.
  • Resolves service issues promptly via engagement with various internal service providers.
  • Provides training to local agents and business partners on new claim products and services.


Qualifications
  • Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role is preferred.
  • Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers' Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).
  • Excellent ability to present virtually and in person to senior leaders and internal and external audiences.
  • Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence.
  • Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.
  • Strong conflict management skills and ability to navigate ambiguous situations.
  • Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through.
  • A valid driver's license is required as a company car may be assigned
  • Ability to travel up to 25%


This candidate will service the Northeast Region.

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (NY City, One Penn Plaza) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$108,000 - $162,000

About The Hartford Financial Services Group, Inc

The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. Throughout our rich history of more than 200 years, countless businesses and individuals, including Robert E. Lee, Abraham Lincoln and Babe Ruth, have turned to our company for protection. The Hartford celebrated its 200th anniversary in 2010.

The Hartford Financial Services Group, Inc. Careers

Join the esteemed team at The Hartford Financial Services Group, Inc., a leader in investment and insurance, where we offer more than just job opportunities—we provide a platform for professional growth and innovation. As one of the most respected names in the financial services industry, The Hartford is dedicated to fostering a culture of diversity, leadership, and continuous development.

Work You’ll Do

Embark on a career with The Hartford and contribute to our mission of helping customers achieve amazing financial outcomes. You will have the chance to work alongside a team of experts who are not only skilled in their fields but are also passionate about making a difference.

Transform Your Career

At The Hartford, we believe in nurturing talent through comprehensive training programs and robust career development opportunities. Our commitment to professional growth is evident in our dynamic leadership and diversity training programs that prepare you for the future.

Innovate with Us

Innovation is at the heart of everything we do at The Hartford. Join us and bring your unique perspective to help shape the future of financial services. Our collaborative environment encourages creativity and is the perfect place to advance your skills in groundbreaking ways.

Be Part of a Great Team

The Hartford is not just a company; it's a community. We pride ourselves on a workplace culture that upholds the values of inclusivity and teamwork. By joining us, you’ll work on diverse teams that value your insights and encourage networking and mutual support.

Future-Proof Your Career

With a wide range of job opportunities, from internships to full-time positions, The Hartford offers a path for everyone. Whether you’re just starting out or looking to take your career to the next level, we provide the tools and support needed to succeed. Our benefits package is designed to ensure that our team members are well taken care of, not only at work but in all aspects of life.

Explore Job Opportunities and Internships

Whether you're polishing your resume, preparing for an interview, or seeking to enhance your employment experience, The Hartford has a position to match your skills and ambitions. We are continuously hiring and looking for new talent to join our thriving team.

Stay Connected

Join Our Team Search open positions that match your skills and interest at The Hartford. We look for passionate, curious, creative, and solution-driven team players.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at The Hartford Financial Services Group, Inc. Join us at The Hartford—where careers thrive and futures are made.
Learn more about The Hartford Financial Services Group, Inc
Size
18,500 employees
Market Cap
$24.1 billion
Industry
Finance & Insurance
Net Income
$1.7 billion
Founded
1810
5 Year Trend
+6.5%
Revenue
$20.5 billion
NASDAQ
HIG
* Ladders Estimates

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