The Casualty Claims Analyst IV is responsible for investigating, evaluating, and negotiating general and auto liability claims while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.
Key Responsibilities include:
- Prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance to regulatory and company standards.
- Conducts a thorough investigation of coverage, liability and damages. Must document facts and maintain evidence to support claim resolution.
- Comply with all statutory and regulatory requirements in all applicable jurisdictions.
- Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file.
- Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
- Communicates effectively with internal and external customers on claims and account issues.
- Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
- Effectively manage complex litigated cases while ensuring timely and cost effective outcomes.
- Prepare Large Loss reports and maintain ongoing claim updates.
- Property and Casualty licenses required. Must be obtained within 6 months of hire.
What you'll need to succeed- 4 + years of auto liability claim experience preferred.
- Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks and prioritize projects while managing competing priorities.
- Must be willing to work independently and as part of a team.
- Effective decision- making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
- Strong technical expertise interpreting insurance contracts and negotiating claims.
- In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
- Bachelor's Degree or equivalent experience required.
- Multi-state adjuster licenses
- Litigation experience required
Ready to take your career to the next level? We would love to hear from you.
For positions based in Illinois, the base salary range is $72,500-$96,700. For positions based in Boston, the base salary range is $85,000-$102,500. For positions based in New Jersey, the base salary range is $76,000-$102,500. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here :2026 Benefits Overview
#LI-NH1At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Functional Area:
CL - Claims
AIG Claims, Inc.
