Ford Motor Company

Claims Analyst

Ford Motor Company • $99K — $166K *
Dearborn, MI 48126In-Person
Legal & Accounting
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or relevant education and experience
  • Experience engaging with diverse stakeholders
  • Proficient with computers and business systems, ready to learn new software
  • Exceptional interpersonal and communication skills
  • Ability to grasp technical and automotive concepts quickly
  • Strong attention to detail and critical thinking skills

Responsibilities

  • Resolve legal claims from investigation through completion with an OGC attorney
  • Communicate with customers and dealerships to investigate and respond to claims
  • Coordinate vehicle inspections with relevant parties
  • Close legal claims after thorough investigation and decision-making
  • Handle pre-litigation matters to support customers while protecting company interests
  • Maintain strong relationships with regions and divisions
  • Provide timely communications to customers and dealer personnel

Benefits

  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days and paid parental leave
  • Family building benefits, including adoption and surrogacy reimbursement
  • Employee vehicle discount program and management leases
  • Tuition assistance for continued education
  • Active employee resource groups
  • Paid time off for community service activities
  • Generous paid holiday schedule including the week between Christmas and New Year's
  • Option to purchase additional vacation time
Full Job Description
Job Description

In this position...
  • The Legal Analyst is responsible for investigating and resolving legal claims in a timely and professional manner.
  • The Legal Analyst is responsible for communicating with customers and dealerships via phone and written communication.
  • The Legal Analyst is responsible for learning and executing the complete product liability handling process and meeting expected customer service levels and business performance goals.


Responsibilities

What you'll do...
  • In consultation, with OGC attorney, responsible for resolving legal claims from investigation to completion in a timely and professional manner
  • Responsible for contacting customers, dealerships, and other entities to investigate and respond to the claim
  • Responsible for coordinating vehicle inspections with customers, dealerships, and field operations
  • Close the Legal claim after appropriate investigation and final decision reached with management
  • Proactively handle pre-litigation matters to best serve the customer while also protecting the Company
  • Establish and maintain a strong working relationship with facing Region(s) and other business divisions
  • Communicate timely, professional, and grammatically correct responses to customers and dealer personnel
  • Portray a knowledgeable and courteous impression to customers and dealer personnel
  • Handle challenging calls and emails while avoiding escalation whenever possible
  • Continuously improve call handling skills, system knowledge, legal analysis, and communication skills, thus, enhancing customer satisfaction and service level results
  • Identify and relay areas for improvement within the program to management
  • Be responsive to and execute process improvement/enhancement programs
  • Document each claim contact in the appropriate system and create/maintain all contact communications in an electronic case file
  • Electronically file the matter for long-term retention
  • Generate dealership payment codes for repairs and other costs
  • Negotiate and resolve settlement offers and payouts
  • Identify vehicle issue trends and report them to management, Design Analysis Engineers, and Automotive Safety Office for specific recalls and other safety measures
  • Utilize applicable law when assessing claims for review
  • Meet with management to provide input for process improvements, litigation prevention, and retaining customer loyalty
  • Coordinate vehicle buybacks between a dealership, Ford RAV, and the customer for re-acquired vehicle processing
  • Utilize the following systems for case review and processing: GCCT, FMMS, G-Camp, AWS, OASIS, ESP, GCQIS, Morley RAV Portal.


Qualifications

You'll have...
  • Bachelor's degree or equivalent combination of relevant education and experience.
  • Experience speaking to a variety of different stakeholders.
  • Comfortable with computers and business systems, and able to learn new programs and databases quickly.
  • Excellent interpersonal and communication skills.
  • Ability to comprehend and learn technical and automotive concepts
  • Sharp attention to detail and strong critical thinking.


Even better, you may have...
  • Legal experience
  • Prior claims analysis experience.
  • Working knowledge of automotive industry.


You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.


This position is a salary grade 8 and ranges from $99,100-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: New Hire Benefits

Visa sponsorship is not available for this position.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

#LI-CS4

About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at Ford Motor Company. Join us at Ford, where we go further so you can go farther in your career.
Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Manufacturing & Automotive
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ
F
* Ladders Estimates

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