Claims Account Manager - Wholesale

Location - Exton, Hartford, NYC, Chicago

As a Claims Account Manager - Wholesale, you will be responsible for claim account management functions for customers in our growing Wholesale (Programs, Excess & Surplus) business unit, helping to deliver on AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrators ("TPA") and key distribution partners.

What will your essential responsibilities include?

• Representing AXA XL externally with brokers, TPA's, and customers promoting AXA XL claims value proposition to help distinguish us in the marketplace.
• Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
• Completion of new account implementations including account profiles, and set-up meetings with new Programs, TPA's and broker partners to ensure all parties are aware of their roles and responsibilities for the program.
• Holding client stewardship meetings to address performance of the program and opportunities for improvement, in participation with third-party claims administrators.
• Interaction with the third-party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
• Management of the claim audit process, including coordinating the necessary internal and external resources to conduct audits, and leading the audit wrap-up meeting.
• Conduct meetings with clients as necessary to resolve issues and manage the ongoing client relationship.
• Interaction with the Claims Technical Team on individual losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.

In this role, you will report to the Head of Wholesale Claims.

What you will BRING

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Diverse claims background, ideally with multiline experience; proven expertise in handling and/or supervising claims; demonstrated experience negotiating and settling complex claim files.
• Possesses effective analytical skills and sound judgment. Takes initiative and can self-direct.
• Ability to travel - there is an estimate of 25% travel.
• Excellent understanding of Programs as well as Excess & Surplus business. Demonstrated experience with Third Party Administrator interactions.
• Operational expertise, familiar with requisite data demands and analytics in support of claims, underwriting and actuarial groups.
• High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
• Excellent communication skills - verbal and written - as well as collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Ethics: has an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
• Education: Undergraduate degree required; insurance designation(s) (CPCU, AIC, ARM) preferred.

What we OFFER

Inclusion

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD $139,300-$219,300.

Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.