Department: Claim Consulting Services Department
Job Summary: Responsible for providing exceptional claims and risk management customer service to construction industry clients of Conner Strong & Buckelew. The Claim Consulting Services Department services clients from disciplines including Construction, OCIP/CCIP (Wrap-ups), Manufacturing, Life Sciences, Public Entity, Education, Social Services, Hospitality & Gaming, Real Estate and Professional Services, with a primary focus on construction-related accounts.
Principal Responsibilities- Serve as an integral member of the client's construction claim & risk management team.
- Act as a liaison between construction clients and carriers, wholesalers, and TPAs.
- Develop and negotiate specific "Claim Service Plans" tailored to construction clients, including special claim servicing requirements unique to construction projects.
- Build strong relationships with contractors, developers, public entities, and construction industry stakeholders.
- Provide client advocacy to ensure optimal outcomes for construction claims.
- Conduct detailed analysis of each construction claim for financial impact to client and company, including large verdict exposure claims and excess escalation.
- Manage multiple lines of coverage for construction projects, including Builders Risk, General Liability, Auto Liability, Workers' Compensation, Property, Wrap-up claims (OCIP/CCIP), and more.
- Act as subject matter expert on construction claims issues, including NY Labor Law 240/241, tender strategy, risk transfer, and traditional insured disputes. (See Ideal Experience below)
- Work independently and make decisions based on advanced construction claims expertise.
- Collaborate closely with Account Team members, Senior Account Executives, Account Executives, Account Managers, CSRs, and Production personnel.
- Provide Account Team with pre-renewal and new business claim materials for construction accounts, including data analysis and wrap-up claim reporting.
- Accompany Account Team members on prospect calls as needed for construction clients.
- Position may require overnight travel, including site visits to construction projects.
- Liaise for Conner Strong & Buckelew with carriers, wholesalers, TPAs, and outside vendors serving the construction industry.
Other Functions- Maintain up-to-date knowledge of industry trends, coverage changes, and construction insurance developments.
- Works on and manages special construction claims projects, including but not limited to OCIP/CCIP wrap-up
- Update Claim Consultant Service Plan calendars.
- Provide back-up support to other consultants as needed.
- Other duties as assigned.
Ideal Experience (Construction Focus)- NY Labor Law 240/241 claims management
- Traditional insured dispute resolution in construction
- Tender strategy for construction risk transfer
- Management of wrap-up claims (OCIP/CCIP)
- Handling excess escalation in construction claims
- Large verdict exposure claims in construction litigation
- Builders Risk claim expertise
- OCIP/CCIP (Wrap-up) program claims administration
Preferred Experience- 7+ years of property and casualty claims experience (brokerage, carrier, TPA, or law firm environment preferred)
- Experience managing complex casualty claims, including general liability, auto liability, workers' compensation, and property losses
- Construction claims experience strongly preferred (contractors, developers, builders risk, wrap-ups, OCIPs/CCIPs)
- Strong knowledge of insurance policies, coverage interpretation, indemnity, additional insured issues, and risk transfer
- Experience with litigated claims and collaboration with defense counsel
- Ability to evaluate claim exposure, reserves, and settlement strategy
- Strong negotiation and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced client-focused environment
- Strong presentation skills and confidence interacting with senior client executives
Ideal Candidate Profile- Strategic thinker focused on outcomes beyond claim administration
- Strong business acumen with understanding of client's risk and operational objectives in construction
- Calm and confident managing high-emotion, high-stakes construction claims
- Highly organized, detail-oriented, and proactive, particularly on complex construction projects
- Collaborative team player who can work independently
- Takes ownership, builds relationships, and delivers exceptional client experience
Preferred Background- Complex claims professional from a major carrier, brokerage, TPA, or consulting environment
- ARM, AIC, CRIS, CPCU, SCLA, or similar insurance designations a plus (CRIS preferred for construction)
- Experience with large commercial construction accounts preferred
Requirements- Bachelor's Degree preferred or equivalent work experience.
- Minimum 7 years of insurance industry experience in claims and/or risk management positions.
- Working knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Must be flexible and available as needed to address urgent construction claims.
- Must stay abreast of changes in the insurance industry and construction risk landscape.
- Must be able to travel to construction sites as required.
- Must be organized, detail-oriented, and possess a positive attitude.
- Excellent oral and written communication skills.
- Self-motivated with ability to work independently.
- Excellent analytical and problem-solving skills.
- Authorized to work in the United States on a full-time basis without Company sponsorship.
Specialized Knowledge or Licenses- Valid Property & Casualty License
- Pursuit of Risk Management Degree, CPCU, AIC, CRIS, ARM designations preferred
- Valid Driver's License
CompensationSalary for this position ranges from $110,000.00 - $150,000.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.
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Must be authorized to work in the United States on a full-time basis without Company sponsorship.
