The Chief Information Officer (CIO) is accountable for the overall leadership, operations management and transformation of the Market Performance Partnership (MPP) for a California Health System information technology pillar. This role will work collaboratively with other leaders to execute on the strategies and plans of the organization. The position will be responsible for leading efforts to stabilize, standardize, and drive consistency across IT operations, increasing the ability to scale making healthcare more affordable through lower operating costs and ensuring skillsets are maximized. This position is responsible for leveraging on technology solutions to enable operational transformation.
Reporting to SVP, Health Systems CIO, the success depends on driving efficiency, effective partnership, influence, and collaboration across various functions of Optum Insight, including but not limited to: Operations, Product, Managed Services, Professional Services, Technology Solutions, Compliance, Marketing, Finance, and People teams. You must possess a unique blend of business and technical savvy, including design-thinking experience, a big picture vision, and the drive to make that vision a reality. You must communicate effectively with all areas of the company to evangelize the vision and achieve buy-in at the C-Suite and beyond, as well as the external market.
If you are located in the Pacific, Mountain or Central time zones, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities: - Drive high-quality execution and operational excellence that support the organizations growth and optimization strategies specific to MPP deals
- Driving constant innovation and continuous improvement while pushing the organization to act to deliver capabilities that enable operational efficiencies
- Accountable for driving financial management, remediation and cost mitigation efforts across the function while working in a matrixed environment
- Successfully manage and develop leaders who are responsible for managing large complex functions and clients
- Implementing the components required to meet the MSA terms for MPP deals such as: Service Level design and reporting, Governance processes, Change Control processes, all Fees and pricing, etc.
- Understanding the strategic marketplace and helping to create competitive value proposition for strategic clients
- Responsible for building relationships with key client executives to understand and deliver on their business challenges
- Works in collaboration with the Client Executives to understand the needs of the client, work to find new and improved solutions to meet their needs, and deliver excellent customer service
- Collaborates with and seeks to influence leaders across the various functions to deliver effective outcomes, programs, and service offerings to align with organizational goals and objectives
- Create a highly engaged workforce, assure performance goals are achieved and support ongoing improvement of customer satisfaction and growth
- Ensure leadership team has a market focus with ability to deliver internal capabilities that drive significant improvement in customer satisfaction and operational efficiency and effectiveness
- Collaborate with the executive leadership to develop strategies and tactics that simplify and improve the provider/customer experience and increase provider/customer satisfaction and loyalty
- Proactively initiate and drive change in processes, tools and capabilities that increase operational efficiency and effectiveness while concurrently improving the provider experience and complying with regulatory requirements
- Collaborate with key internal and external business partners to stay abreast of changes in the healthcare space
- Proactively communicate and drive strategic and operational plans to achieve the required operational results
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - 6+ years of healthcare operations experience within a healthcare delivery system interfacing with enterprise level executives; leading complex and virtual teams across multiple organizations/locations
- 6+ years of experience in Information Technology
- 6+ years of experience with success meeting budgets and timelines for a division or operation unit for a healthcare or technology business
- 3+ years in a senior leadership role, as a senior enterprise account management leader, CIO (Chief Information Officer), Regional Hospital CFO, or SVP Area Manager
- Reside in Pacific, Mountain or Central time zones
- Ability to travel 50% to 75%
Preferred Qualifications: - Proven understanding of corporate financial disciplines - budgeting, reporting and P&L
- Proven analytical skills with ability to drive transformational, customer focused change and manage long-term progress
- Proven to exercise sound judgment and discretion in decision making
- Proven organizational proficiencies to oversee multiple initiatives simultaneously and work in a fast-paced environment under limited supervision with excellent follow-through on detailed tasks
- Proven excellent verbal and written communication skills
- Proven problem solving skills with an ability to incorporate process improvement tools
- Proven to have consultative approach to building consensus
- Proven solid executive management experience who is visionary and possesses executive presence in the healthcare industry
- Proven solid people skills with direct experience in successfully managing client facing/growth initiatives within highly matrixed organizations
- Proven solid ability to present to C-Suite and Board of Directors audiences
- Proven ability to work independently and in a cross-functional team environment
- Demonstrated ability to make strategic, operational and administrative decisions in response to emerging conditions and environmental circumstances
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 to $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
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Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
