Position SummaryThe Chronic Care Nurse Supervisor (RN) is responsible for the daily clinical operations, administrative functions, and financial performance of the Chronic Care Management (CCM) Program. This position provides supervision and oversight for nursing and support staff, ensures compliance with CMS regulations and organizational policies, and is accountable for the strategic growth and continuous improvement of the program. Responsibilities include identifying unmet patient needs, addressing care gaps, evaluating opportunities to expand chronic and complex care management services, collaborating with interdisciplinary teams to improve quality outcomes and the patient experience, and achieving established operational, financial, and clinical performance goals.
Essential Duties- Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
- Provides day-to-day leadership and oversight of the Chronic Care Management program.
- Monitors program performance, productivity, quality metrics, patient satisfaction, and financial outcomes.
- Ensures compliance with CMS Chronic Care Management requirements, documentation standards, billing regulations, HIPAA, and organizational policies.
- Develops, implements, and continuously improve workflows that enhance efficiency, patient access, and care coordination.
- Collaborates with providers and clinic leadership to identify eligible patients and support enrollment and retention efforts.
- Monitors clinical documentation for completeness, accuracy, and regulatory compliance.
- Analyzes program data and prepare reports related to quality measures, productivity, patient outcomes, and operational performance.
- Participates in strategic planning, budget development, staffing, and resource allocation for the CCM program.
- Develops and maintains clinical policies, procedures, and standard work.
- Provides education and ongoing training to staff regarding chronic disease management, motivational interviewing, patient engagement, and regulatory updates.
- Partners with physicians, advanced practice providers, social work, pharmacy, and community resources to ensure coordinated patient care.
- Resolves patient concerns and staff issues in a timely and professional manner.
- Maintains knowledge of current CMS regulations, evidence-based chronic disease management, and industry best practices.
Other DutiesCompetencies- Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
- Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
- Building a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team, aligns vision with shared values, manages change and encourages innovation. Inspires nursing team to succeed by empowering staff to achieve professional goals and developing into leaders.
- Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics.
- Creativity and Innovation: Applies creative problem-solving skills to develop solutions to problems; recognizes and demonstrates the value in taking "smart" risks and learning from mistakes; develops multiple alternatives and understands the feasibility of each; effectively shares and implements his/her ideas. Generates innovative solutions in work situations; tries different and novel ways to deal with work problems and opportunities.
- Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
- Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.
- Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient's safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
- Professional Development or Continuous Learning and Development: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill to enhance their contribution to the organization.
- Talent Management for Leaders: Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance.
- Ethics: The Nurse Supervisor practices ethically; Integrates the ANA Code of Ethics for Nurses with Interpretive Statements to guide practice; demonstrates compassion and respect for the inherent dignity, worth and unique attributes of all people; advocates for healthcare consumer's rights to informed decision-making and self-determination; maintains therapeutic relationships and professional boundaries; safeguards privacy and confidentiality of healthcare consumers, and their data and information.
Supervisory or Managerial ResponsibilityManages 6-15 people
TravelNone
Core Values- Be available to work as scheduled and report to work on time.
- Be willing to accept supervision and work well with others.
- Be well groomed, appropriately for your role and wear ID Badge visibly.
- Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
- Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
- Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
- Wears appropriate PPE as outlined by the infection control policies and procedures.
- Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Minimum Qualifications- Education: BSN required.
- Work Experience: 2 years of nursing experience and 6 months of Chronic Care Management experience required. Leadership experience preferred.
- Special Training, Certification or Licensure: Current Colorado RN license required. Active healthcare provider level CPR/BLS required.
Salary Range: $89,208.44 - $117,978.17
BenefitsAt National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.
- Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
- Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
- Dental & Vision Plans: Coverage effective the first of the month after hire.
- Retirement Savings: 403(b) plan with employer contributions after two years.
- Wellness Incentives: Earn up to $200 annually for preventive health activities.
- Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
- Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
- Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
- Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
- Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
- Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.
