Salary: $38.72 Hourly
Location : Government Center, 100 Polk County Plaza, Balsam Lake, WI
Job Type: Full-Time
Job Number:
Department: Community Services Division
Opening Date: 07/29/2026
Closing Date: 8/7/2026 11:59 PM Central

Description

The Children and Families Program Supervisor provides administration and program supervision, interpretation and assessment of policies, supervision of assigned staff, and management of children and families service programs to assure compliance, efficiency and effectiveness.
Duties and Responsiblities

Essential Duties

• Develops and implements procedures, policies, caseload and practice standards that are used to evaluate staff and program performance.
• Collaborates and coordinates program service delivery with other Department and Division staff to effectively carry out the mission of the Department.
• Develops policies and procedures to ensure coverage of emergency situations during and after hours.
• Assures implementation of practices and procedures in accordance with state law and DCF/DHS performance standards.
• Monitors budgets for assigned programs and services, maintains program expenditures within established budget.
• Works collaboratively with community partners and allied organizations to strengthen working relationships and to provide optimal coordinated services to clients.
• Responds timely and professionally to public requests for information or assistance.
• Addresses grievances or issues brought forth by clients.
• Acts as a liaison to coordinate case management or resolve complex cases with staff.
• Assures required plans, grants, and reports are submitted in a timely and accurate manner.
• Coordinates and/or participates as needed with advisory committees or boards, including the Health and Human Services Board.
• Participates in regional and state-wide organizations to develop new procedures and influence public policy, maintains knowledge of state and federal rules and regulations and stays current on what related agencies are doing.
• Promotes public awareness of citizen needs, programs and resources.
• Communicates policies and objectives of assigned area programs to stakeholders.
• Assists DCF Director in department strategic planning and execution.
• Assures quality, consistent, timely and responsive customer service

Marginal Duties and Responsibilities: Other duties as assigned

Supervisory Responsibilities

• Assists in employee interviews and makes staffing recommendations
• Creates and manages staff work schedules
• Provides work direction and reviews work for accuracy
• Provides supervision for after-hours/on-call workers
• Provides program supervision and case consultation to staff
• Develops and facilitates required staff training
• Guides staff through changes in laws, processes, services or programs
• Responds to employee grievances or special issues; and
• Conducts regular coaching sessions with employees and annual performance reviews

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

1. Bachelor's degree in social work or closely related Human Service field and five years of full-time experience in public assistance eligibility work; or equivalent combination of education and experience meeting the knowledge, skills and ability demands of this position.
2. Must be a certified Social Worker by the State of Wisconsin (or higher) or have a similar license level from another state with ability to obtain CSW.
3. Must have a valid driver's license and reliable transportation.

Competency Requirements

• Honesty & Integrity - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Accountability - Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others.
• Quality Customer Service & Community Relations - Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/interacts with members of the public and other key stakeholders in a way that elicits positive response and participation.
• Job Knowledge - Demonstrates knowledge of federal and state public assistance programs, operations, policies and procedures; Demonstrates knowledge of the objectives and functions of the state/federal welfare programs; Demonstrates knowledge of social and economic problems for the county and state; Demonstrates knowledge of functions of other social service and financial agencies
• Team Builder - Inspires confidence and builds support internally and externally with partners and colleagues.

Certificates/Licenses/Registrations: Certified Social Worker or higher in Wisconsin, or have a similar license level from another state with ability to obtain CSW. Possession of a current valid driver's license or has access to a regular source of transportation, as occasionally required to travel for educational opportunities, off-campus meetings and participation in regional and statewide health and human services related advisory committees, workgroups and projects ( require out-of-state and overnight travel).
Additional Information

Work EnvironmentEssential functions of this job are typically carried out in work environments with the following characteristics:

• Takes place in standard office setting with a moderate noise level
• Utilizes office equipment such as computers, phones, and photocopiers.
• Position may require occasional travel to other County facilities, training sites, or community locations.
• Duties may require occasional evening or weekend hours to meet business needs.

Physical RequirementsMust be able to perform the physical demands of the position, including frequent sitting, walking, standing, and manual tasks; occasional lifting of up to 20 pounds; and maintaining required vision abilities.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

2026 Polk County - Exempt Fringe Benefits
Personal Time Off (PTO)

Annual Front Load Hours

Start

152

3 years

168

6-year anniversary

208

10-year anniversary

216

13-year anniversary

256

15-year anniversary

264

20-year anniversary

272
**Personal Time Off (PTO) is frontloaded and prorated upon hire and a maximum of 380 hours

can carry over to the new accrual year.
Extended Leave

Accrual at the rate of 46.25 hours annually, capped at 185
Holidays

Ten (10) paid holidays per year
Short-term Disability

66 2/3% weekly wages from days 30-89, at cost to employee
Term Life Insurance

One (1) times annual salary at no cost to employee

Supplemental Life available for employee, spouse, & children
Wisconsin Retirement System - WRS

Employee portion: 7.20%

Employer portion: 7.20%
Deferred Compensation

Wisconsin Deferred Compensation - three (3) options for additional retirement savings (pre-tax)
Health Insurance

Begins on the 1st of the month following date of hire

Health Partners - three (3) plan options to choose from
Other Insurances

Dental, Vision, Long-Term Disability, Accident and Hospital
Flexible Spending Account

Administered through WEX (pre-tax dollars for medical expenses and daycare costs)
Employee Assistance Program

Health Partners confidential counseling services
Wellness Program

Employees may select to participate in various wellness programs and activities throughout the year. A Fitness Center & 1/3-mile wooded walking trail located at the Government Center available for staff enjoyment.
Tuition Reimbursement

Up to $1,500 reimbursement for approved expenses per class; and a maximum benefit of $3,000 annually