Category Management
Description Chief Strategy & Operations OfficerWhat You'll DoAs a key member of FSA's Executive Leadership Team, you will:
- Partner with the CEO and senior leadership to advance organizational strategy and long-term planning.
- Lead operational and human resources functions to ensure organizational effectiveness, compliance, and workforce excellence.
- Develop and strengthen systems, policies, and processes that support growth, accountability, and continuous improvement.
- Coach, develop, and support high-performing leaders and teams across the agency.
- Guide organizational budgeting, resource planning, and strategic initiatives.
- Serve as FSA's Privacy Officer, ensuring compliance with HIPAA and data privacy requirements.
- Oversee crisis response planning, preparedness, and organizational risk management efforts.
- Build and maintain strong relationships with community partners, funders, stakeholders, and public agencies.
- Represent FSA throughout the community and help identify opportunities for partnership, innovation, and expansion.
Who You AreYou are a strategic and results-oriented leader with the ability to balance big-picture thinking with operational execution. You excel at building relationships, developing talent, navigating complexity, and creating systems that allow organizations to thrive.
You bring:
- Strong leadership experience in human services, nonprofit management, public administration, or a related field.
- Demonstrated success leading teams, managing operations, and driving organizational change.
- Experience with strategic planning, budgeting, program development, and performance management.
- Exceptional communication, relationship-building, and problem-solving skills.
- A commitment to diversity, equity, inclusion, cultural humility, and trauma-informed practices.
- Sound judgment, integrity, adaptability, and a collaborative approach to leadership.
Position Requirements Qualifications
Required: - Master's degree in Organizational Management, Public Administration, Social Work, or a related field and at least six years of senior management experience in human services; OR Bachelor's degree in a related field and at least ten years of senior management experience in human services.
- Experience in organizational leadership, program management, budgeting, and staff supervision.
- Valid California Driver's License, proof of automobile insurance, and reliable transportation.
- Ability to travel throughout Santa Barbara County.
- Successful completion of a background check.
Preferred: - Bilingual in English and Spanish.
- Familiarity with trauma-informed care and community-based services.
- Experience working within complex nonprofit or human services organizations.
Why Join FSA?For more than a century, Family Service Agency has been dedicated to strengthening families and building healthier communities. As Chief Strategy & Operations Officer, you will have the opportunity to help shape the future of a respected organization while empowering staff, strengthening operations, and expanding our impact throughout Santa Barbara County.
Classification, Hours and Pay Rate: - This position is full-time, salaried/exempt.
- Benefits include: medical (Choice of HMO and PPO offered), dental, vision, life insurance, flexible spending accounts, and a 403(b) retirement plan with an annual company contribution. Generous vacation, holiday, and sick leave also offered.
- The pay range for this position is $120,000 to $145,000 per year.
Full-Time/Part-Time Full-Time
Shift -not applicable-
Position Chief Strategy and North County Programs Officer
Exempt/Non-Exempt Exempt
Req Number MAN-26-00001
Location Santa Barbara County
This position is currently accepting applications. 
