Job Description CHIEF STEWARD
Nanaimo
The Opportunity
As a Chief Steward, you will lead the passenger services and catering operations aboard one of our vessels. Combining the responsibilities of a Hotel Manager, Operations Manager, and Food and Beverage Manager, you will oversee customer service, retail operations, catering, employee leadership, and operational excellence. You will play a key role in creating an exceptional customer experience while fostering a safe, engaged, and high-performing team.
The Role
Reporting to the Senior Chief Steward, you will be responsible for the following:
- Ensuring passenger and employee safety is at the forefront of our business by leading a safety focused team with process review, awareness, and implementation on new initiatives and directives
- Modelling exemplary customer service to both internal and external customers by using timely and appropriate problem-solving techniques to address a variety of possible, and at times unexpected, issues
- Deploying crew appropriately to meet operational, regulatory, and business requirements for the various areas including catering, retail, baggage handling, and janitorial
- Identifying and implementing strategies to improve quality of service, productivity, and profitability
- Managing labor and expenses within the budget under the direction of the Senior Chief Steward
- Leading and managing a diverse team in all aspects of the business, with particular focus on developmental plans, mentoring staff, and guiding the performance management process as required
- Strengthening the department by empowering all members to contribute idea of innovation and continuous improvement across environmental, employee engagement, and financial ideas
- Working in a team environment by respectfully engaging with various departments and encouraging collaboration as required
- Attending departmental and operational meetings as required
What you bring to the team
Educational Requirements
- University/College degree in Business, Human Resources, Hospitality, or a related field is an asset
- Serving It Right Certificate
- Seafarers Medical Exam (must be willing to obtain upon offer of employment)
Work Experience Requirements
- 3-5 years of food service experience
- Strong background in customer service
- Minimum two years of experience in a leadership role overseeing employee development within a diverse team is preferred
- Experience managing employees, including performance management, coaching, career development, and succession planning
- Demonstrated success in the food and beverage, hospitality, or another customer service-focused industry is strongly preferred
- Experience leading teams in a unionized environment
- Experience conducting performance reviews and providing ongoing coaching and mentoring that encourages employee development
Competency Requirements
- Knowledge of labour cost control principles
- Proficient with Microsoft Office applications, including Word and Excel
- Proven ability to work collaboratively and cohesively as part of a team while coaching, training, counselling, and supporting employees
- Highly responsible and reliable, with the demonstrated ability to perform effectively in a fast-paced environment and under pressure
- Strong focus on guest/customer service, with the ability to remain calm, courteous, and professional at all times
- Proficient in budgeting and forecasting
- Strong business writing, presentation, and project management skills
- Strong interpersonal, organizational, and problem-solving abilities
- Flexible and willing to work variable shifts, including evenings, weekends, and holidays
- Strong capacity to collaborate with cross-functional partners
- Commitment to fostering a respectful, diverse, and inclusive workplace
- Self-motivated and proactive in identifying and implementing improvements
- Willingness to communicate new ideas, contribute to process improvements, and support organizational change
- Maintains a high level of professionalism and leads by example in promoting a customer-centric culture
Join us!
If this sounds like your nextgreat careermove, pleasesubmityour cover letter and resume byAugust 19, 2026.
Additionalinformation
The target salary range:$77,300-$96,600per annum. The starting salary isdeterminedbased on the successful candidate27s knowledge,experienceand internal equity.
