Job Type
Full-time
Description
Chief Operating Officer (COO) Multi-State Primary Care (Value-Based)Company: Southeast Primary Care Partners (Independent Primary Care Group)
Footprint: 50+ locations across 4+ states
Reports to: Chief Executive Officer (CEO)
Partners closely with: Chief Financial Officer (CFO) & Executive Leadership
FLSA: Exempt |
Location/Travel: HQ with regular multi-state travel to clinics and integration sites
Why this role mattersSoutheast Primary Care Partners is scaling an independent, physician-led primary care platform built for
value-based care. The COO is the executive owner of
operational performance across our clinic network-turning strategy into repeatable execution, strengthening physician engagement, and ensuring every site delivers an exceptional, consistent patient experience while preserving local practice identity. This is a highly visible role for an operator who can
earn trust with physicians, standardize what should be standardized, and build systems that scale.
Requirements
What you'll own (Scope)- Enterprise clinic operations across 50+ sites and multiple states (front office to clinical workflow to patient access)
- Practice optimization (throughput, quality, cost, experience, staffing models, scheduling, revenue cycle coordination with finance)
- Integrations (new practice onboarding, operational readiness, change management, standard work)
- New market / de novo support & operational due diligence (in partnership with CEO and growth teams)
- Operating cadence (KPIs, site performance reviews, leader development, accountability systems)
Key responsibilities1) Drive operational excellence at scale- Lead day-to-day operations across the network: clinic performance, access, patient flow, staffing, service recovery, and site leadership support.
- Establish and continuously improve standard operating systems (playbooks, workflows, policies) that improve consistency without sacrificing physician engagement.
- Identify operational bottlenecks; deploy Lean-style problem solving to improve cycle time, capacity, and reliability.
2) Win in value-based care (execution, not just strategy)- Operationalize value-based priorities: preventive care reliability, chronic disease workflows, care gap closure, risk adjustment support, and patient engagement.
- Partner with clinical leadership to translate quality metrics into practical clinic workflows that physicians and teams will adopt.
- Ensure operational readiness for payer programs and audits; maintain strong documentation and performance discipline.
3) Lead physician-centered change- Build strong working relationships with physicians and clinical leaders; create forums that surface barriers and drive rapid resolution.
- Motivate through clarity, transparency, and shared goals-aligning incentives, operations, and culture.
- Coach and develop medical directors/site leaders on operational leadership skills.
4) Integrations and growth execution- Oversee integration planning and execution for acquired practices (people/process/technology readiness).
- Ensure each integration hits defined targets for patient access, team stability, quality performance, and patient experience.
- Support new business development operationally (diligence, transition planning, capacity planning).
5) Executive partnership, reporting, and accountability- Prepare and present concise, data-driven reports to the CEO; elevate risks early with clear options and recommendations.
- Work closely with CEO and CFO on budgeting inputs, productivity assumptions, staffing models, and performance forecasting.
- Set enterprise performance goals with the executive team and build the operating rhythm to achieve them.
6) Build leaders and bench strength- Develop high-performing regional/site operational leadership; create growth paths for rising talent.
- Hire, coach, and retain operational leaders who thrive in a physician-led, mission-driven environment.
Ideal Background (what we're looking for)Required- Multi-site healthcare operator: Extensive senior operations leadership across multiple locations (primary care strongly preferred) with clear, end-to-end accountability for performance outcomes.
- Experience depth:
- 10+ years progressive leadership in multi-site healthcare operations / practice management with direct responsibility for results across access, staffing, patient experience, quality, and cost/productivity.
- 5+ years leading leaders (e.g., regional directors, practice administrators, site managers) across multiple locations and/or states.
- Practice optimization track record: Proven success improving clinic performance through staffing models, scheduling templates, patient flow/throughput, access management, service recovery, and operational KPI systems (dashboards, routines, and accountability).
- Systems builder: Strong operator's toolkit in process improvement, performance management, and building scalable operating systems (standard work, playbooks, governance/cadence) that reduce variation and sustain gains.
- Physician-centered change leadership: Demonstrated ability to lead, influence, and motivate physicians and clinical teams through trust-building, clear communication, and disciplined change management.
- Education: Bachelor's degree in Healthcare Administration, Business, Nursing, Public Health, or related field (or equivalent combination of education and experience).
- Travel: Comfortable with regular travel across multiple worksites as needed.
Strongly Preferred- Advanced education: Master's degree (MBA, MHA, MPH, or similar).
- Value-based care execution: Significant experience operating in value-based / risk-bearing environments (risk-based contracts or advanced APMs), including translating targets into clinic workflows for quality & care gap execution, risk adjustment support, utilization/cost management partnership, and care model operations.
- Integration & scaling: Experience leading integrations (M&A onboarding) and/or rapid growth across 25+ sites, including multi-state expansion and operational readiness.
- Team builder: Track record building and developing high-performing regional/site leadership teams with strong retention, accountability, and succession bench strength.
Leadership attributes (how you work)- Physician/Patient first: respects clinical realities; translates business goals into workable clinic practices.
- Data-driven and pragmatic: uses metrics to find the truth and acts quickly.
- Standardizes wisely: knows what must be uniform vs. local.
- Calm, direct, accountable: creates clarity, sets expectations, follows through.
- Builder mindset: designs systems that scale and develops leaders.
Key physical and mental requirements- Ability to lift up to 50 pounds
- Ability to push or pull heavy objects using up to 50 pounds of force
- Ability to sit for extended periods of time
- Ability to stand for extended periods of time
- Ability to use fine motor skills to operate office equipment and/or machinery
- Ability to receive and comprehend instructions verbally and/or in writing
- Ability to use logical reasoning for simple and complex problem solving
- Ability to travel to multiple work sites as needed
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
