Johnstone Supply

Chief Operating Officer

Johnstone Supply$150K — $200K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of two years as COO or equivalent executive leadership experience.
  • Experience in multi-department leadership within wholesale or retail distribution.
  • Strong understanding of P&L management and operational budgeting.
  • Proven track record in inventory management and sales performance improvements.
  • Experience in integrating acquisitions and launching new locations.
  • Knowledge in implementing technology solutions and process improvements.
  • Demonstrated skills in leadership, communication, and change management.

Responsibilities

  • Lead daily operations across a 22-location distribution network.
  • Collaborate with executive leadership to implement strategic initiatives.
  • Develop and enforce key performance indicators (KPIs) company-wide.
  • Drive sales growth and operational efficiency through optimization efforts.
  • Partner with finance teams to enhance profitability and performance.
  • Mentor senior leaders in various departments including operations and HR.
  • Support integration efforts for acquisitions and future branch expansions.

Benefits

  • Performance-based bonus opportunity
  • Medical, Dental, and Vision Insurance
  • Group Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays
Full Job Description
Chief Operating Officer (COO)

The Opportunity
Reporting directly to the President, the COO will serve as a key member of the executive leadership team and oversee the operational performance of a multi-state distribution organization.
This individual will be responsible for driving profitable growth, improving organizational effectiveness, enhancing inventory and sales performance, leading technology initiatives, and integrating future acquisitions. The successful candidate will have a significant impact on the future direction of the company while helping build the infrastructure necessary to support continued expansion.

Key Responsibilities
  • Lead day-to-day operations across a 22-location distribution network.
  • Partner with ownership and executive leadership to execute the company's strategic initiatives.
  • Develop and implement key performance indicators (KPIs) across all functional areas.
  • Drive sales growth, operational efficiency, inventory optimization, and customer satisfaction.
  • Collaborate with finance leadership to improve profitability and operational performance.
  • Lead and develop senior leaders across operations, sales, purchasing, IT, marketing, and human resources.
  • Oversee acquisition integrations and support future branch expansion initiatives.
  • Identify and implement process improvements and technology solutions that increase organizational efficiency and scalability.
  • Evaluate inventory strategies, procurement processes, and vendor partnerships to support business objectives.
  • Establish best practices across all locations while promoting accountability, collaboration, and continuous improvement.
  • Travel throughout the company's operating footprint to support branch leadership and operational excellence.

Required Qualifications
  • Minimum of two years of Chief Operating Officer experience or equivalent executive leadership experience.
  • Experience leading multiple departments within a wholesale distribution, retail distribution, or related multi-site organization.
  • Strong financial acumen, including P&L management and operational budgeting.
  • Proven success leading inventory management, sales operations, and organizational performance initiatives.
  • Demonstrated experience integrating acquisitions and opening new locations.
  • Experience implementing technology solutions, ERP systems, and process improvement initiatives.
  • Strong leadership, communication, and change management skills.


Preferred Qualifications
  • HVAC, industrial, electrical, plumbing, or building products distribution experience.
  • Experience in privately held or family-owned organizations.
  • Track record of leading organizations through periods of growth and operational transformation.


Compensation & Benefits
  • Significant performance-based bonus opportunity
  • Medical, Dental, and Vision Insurance
  • Group Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays


Location & Travel
  • Full-time, onsite position based in Downingtown, Pennsylvania
  • Approximately 25% travel throughout the Northeast region


Why This Role?
This is a rare opportunity to join a financially stable, growth-oriented organization and help shape its next chapter. The successful candidate will have direct influence on strategy, operations, acquisitions, technology, and organizational development while partnering closely with ownership to drive long-term success.

About Johnstone Supply

Johnstone Supply is a US-based company that distributes HVAC equipment and supplies. The company offers a wide range of products, including air conditioners, furnaces, and refrigeration equipment. Johnstone Supply was founded in 1953 and is headquartered in Portland, Oregon.
Learn more about Johnstone Supply
Size
6,000 employees
Industry
Net Income
$10 million
5 Year Trend
+5%
Revenue
$2 billion
NASDAQ

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