The Chief Operating Officer - Information Technology (COO - IT) is a senior leadership role responsible for translating PAM Health’s digital and information technology strategy into disciplined operational execution. Reporting directly to the Chief Digital Information Officer (CDIO), this role provides enterprise leadership for the business functions of IT, including budgeting, financial planning, contracting, vendor management, governance, communications, portfolio management, performance reporting, operational risk management, and continuous improvement.

The COO - IT ensures that IT operates as a high-performing, accountable, service-oriented business partner to clinical, operational, and corporate stakeholders. The position partners closely with IT, Finance, Legal, Compliance, Human Resources, Procurement, Communications, and operational leaders to align resources, investments, policies, and execution practices with PAM Health’s mission, strategic priorities, regulatory obligations, and patient care objectives.

Position Responsibilities

• Lead the business operations of Information Technology, ensuring IT financial, administrative, governance, contracting, communication, and performance management functions are coordinated and aligned with CDIO priorities.
• Develop, manage, and monitor the IT operating and capital budgets, including forecasting, variance analysis, financial reporting, cost optimization, and resource allocation in partnership with Finance and IT leadership.
• Oversee IT contracting, procurement coordination, vendor governance, renewals, statement of work management, contract compliance, and vendor performance tracking in partnership with Legal, Procurement, Compliance, and Finance.
• Establish and maintain IT governance practices, decision forums, intake processes, prioritization models, portfolio reporting, and executive dashboards to improve transparency, accountability, and alignment across enterprise initiatives.
• Lead IT communications and stakeholder engagement, including executive updates, operational announcements, change communications, service messaging, and cross-functional coordination with business leaders.
• Own the department-level IT All Hands cadence, content planning, messaging, follow-up actions, and alignment with CDIO priorities to ensure consistent, transparent communication across the IT organization.
• Manage IT performance measures, service management reporting, operational scorecards, project portfolio metrics, risk registers, issue escalation, and continuous improvement plans.
• Coordinate IT workforce planning, organizational effectiveness, role clarity, leadership routines, meeting cadence, talent development planning, and administrative processes that support a scalable IT operating model.
• Establish and oversee clear IT growth paths, career development practices, role progression expectations, and promotion process governance in partnership with Human Resources and IT leadership to support employee development, retention, and organizational effectiveness.
• Partner with Information Security, Compliance, Privacy, and operational leaders to support policy management, audit readiness, regulatory compliance, business continuity planning, and operational risk mitigation.
• Own and mature the enterprise IT disaster recovery strategy, including recovery planning, testing, readiness reporting, technology resilience priorities, and coordination with business continuity, information security, infrastructure, applications, compliance, and operational leaders.
• Drive process standardization and operational excellence across IT business practices, including intake, approval workflows, financial controls, contract lifecycle processes, reporting routines, and executive decision support.
• Serve as a trusted advisor to the CDIO and IT leadership team, ensuring strategic priorities are translated into actionable plans, measurable outcomes, and disciplined execution.

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures. 

Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

Education and Training: Bachelor’s degree in Business Administration, Healthcare Administration, Information Technology, Finance, or a related field required. Master’s degree in Business Administration, Healthcare Administration, Information Systems, or a related field preferred.

Experience: Minimum of ten years of progressive leadership experience in information technology operations, healthcare operations, business operations, finance, vendor management, governance, or related functions required. Prior experience supporting enterprise IT in a healthcare environment strongly preferred. Experience leading budget planning, contract oversight, governance processes, executive reporting, and cross-functional change initiatives required.

• Demonstrated success leading multidisciplinary teams, managing complex portfolios, improving operating processes, and partnering with senior executives across Finance, Legal, Procurement, Compliance, Human Resources, Communications, and operational departments.

Knowledge, Skills, and Abilities:

• Strong knowledge of IT financial management, budgeting, forecasting, contract lifecycle management, vendor governance, portfolio management, service management, executive communications, policy administration, regulatory awareness, and operational performance measurement.
• Ability to translate strategic direction into executable plans, build governance structures, communicate effectively with senior leaders, evaluate financial and operational data, manage competing priorities, and lead through influence in a complex healthcare environment.