About the RoleThe
Chief Operating Officer/Executive Vice President of Operations (COO/EVP) serves as the executive leader responsible for driving operational excellence across Pinnacle Fertility's national network of fertility clinics, embryology laboratories, and ambulatory surgery centers. Reporting to the Chief Executive Officer and serving as a key member of the Executive Leadership Team, this leader oversees enterprise operations, practice integration, market expansion, physician partnerships, and operational strategy to ensure consistent performance, exceptional patient experiences, and scalable growth across the organization.
The ideal candidate is a visionary healthcare executive with extensive experience leading multi-site healthcare operations, building and developing high-performing leadership teams, partnering collaboratively with physicians and executive leaders, and driving large-scale operational transformation. This individual has a proven track record of improving organizational performance, implementing scalable systems and processes, leading integrations and change initiatives, and fostering a culture of accountability, operational excellence, and continuous improvement within a complex, growth-oriented healthcare environment.
Key Responsibilities- Provide strategic and operational leadership for Pinnacle's fertility clinics, laboratories, surgery centers, and related patient care operations.
- Establish clear operating priorities, performance expectations, and accountability across the network.
- Lead and develop executive directors and local operational teams.
- Partner with physicians and clinical leaders to improve patient access, workflow, capacity, productivity, and practice performance.
- Work with the CEO, CFO, and executive team to achieve financial, growth, and strategic objectives.
- Develop meaningful operational metrics and lead regular market and practice performance reviews.
- Identify performance gaps and ensure that effective improvement plans are developed and implemented.
- Lead the operational integration of acquired and affiliated practices.
- Support de novo clinics, service expansion, facility growth, and new market development.
- Champion a compassionate, responsive, and consistent patient experience.
- Partner with Human Resources to strengthen organizational design, leadership development, workforce planning, engagement, and succession.
- Collaborate with technology, quality, compliance, legal, finance, marketing, and revenue cycle leaders to improve enterprise performance.
- Lead or contribute to additional initiatives and special projects as assigned.
Position Requirements- Education: A bachelor's degree is required. A master's degree in healthcare administration, business administration, or a related field is preferred.
- Experience:
- At least 10 years of progressive healthcare operations experience.
- Experience in fertility care, women's health, physician practice management, ambulatory surgery, laboratory operations, private equity-backed healthcare, or an MSO environment is strongly preferred.
- Significant senior leadership experience within a complex, multi-site healthcare organization.
- Demonstrated responsibility for operational performance, financial results, workforce planning, and organizational growth.
- A successful history of partnering with physicians and clinical leaders.
- Experience leading change, improving underperforming operations, and developing strong operational leaders.
- Experience supporting acquisitions, practice integrations, de novo locations, or rapid organizational growth.
- Skills:
- Strong financial, operational, analytical, and strategic capabilities.
- The ability to build trust and lead effectively across a geographically dispersed organization.
- Excellent judgment, communication skills, emotional intelligence, and executive presence.
Compensation & Benefits- Annual Salary: Final offers based on experience, skills, and qualifications.
- Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.
