Role:As Chief of Staff, you'll work directly with the founders to drive and execute on the most important business challenges across the company - from customer success to GTM to operations.
What you'll do:- Lead customer success operations: oversee onboarding, implementation, and account health for key clients, stepping in directly when needed to ensure white-glove service
- Own operations and special projects end-to-end: events, partnerships, launches, announcements, case studies, hiring coordination, and whatever else the business needs
- Lean heavily on AI to automate and replace manual workflows wherever they slow you down.
- Champion a culture of customer obsession and operational excellence across the team
- Fill gaps - do whatever it takes to help Polynomic and our customers succeed, even when it doesn't fit neatly into a job description
Preferred Experience:- Exceptional talent shows up in a lot of forms. You've demonstrated unusually strong ability and pace through your previous experience
- You've started your own company before or worked in a high performance environment in banking, consulting, investing, high growth startups, ad agencies for at least 4 years
- You are extremely organized, have a bias to action, and thrive in ambiguity
- You are a great communicator, and show up as warm and competent in both writing and verbally
- You have a quantitative aptitude, are very comfortable with SQL and analyzing data
- You are AI-native, use AI to create leverage in your own workflows, and are very comfortable with data
- You obsess over the details and care deeply about delivering value to customers
- You care about the problem of running efficient digital ads and recognize their impact on global commerce
This is an in-person opportunity in New York.
Compensation:- $150k-$200k + above-market equity
- 401k, fully funded medical, dental, and vision insurance
- Relocation support to move to NYC
