The Chief of Staff, Customer & Revenue Operations, will report to and partner with the COO, focusing on our post-sales performance and strategy, internal business systems, and revenue operations. Youll work closely with cross-functional leaders to drive execution, alignment, and strategy across our most critical post-sales, customer, and internal operations initiatives.
This candidate will help operate the Customer & Revenue Operations (C&RO) organization and identify and lead high-impact initiatives. It is critical that the Chief of Staff is aligned with our operating principles. This individual must be able to work in a fast-changing, ambiguous environment. The Chief of Staff will amplify the effectiveness of the COO and the rest of the (C&RO) leadership team.
What you will be doing:- Work directly with the COO and leadership to define CX & RevOps priorities, including strategic planning and goal setting based on company-wide objectives
- Partner closely with the COO and cross-functional leaders to support C&RO organization, driving strategic alignment and execution on top initiatives
- Support C&RO organization in prioritizing initiatives, managing team operating cadences, and ensuring follow-through on key decisions and action items
- Provide leverage to COO by representing his decisions/thinking/voice to all levels of C&RO org as well as key cross-functional leaders
- Translate high-level strategic decisions into actionable plans with associated ownership, prioritization, and timelines, formally and informally. Form an independent point of view on what is required to achieve our vision. Work with the leadership team to understand potential gaps, define plans to address them, and ensure we execute on those plans
- Shape and manage the objectives and operating cadence of leadership team meetings-facilitating discussions on the right topics and managing follow-up on action items
- Lead and organize content creation for key documents or meetings related to the C&RO organization (e.g., All Hands, Quarterly/Monthly/Weekly Business Reviews, Scorecards, etc.)
- At times may be asked to step in and act as a leader in specific areas if there are gaps
- Identify opportunities in the C&RO organization and lead high-impact strategic projects
What you should have:The ideal candidate is someone with 3-7+ years of total experience, including experience in either business consulting (Bain, McKinsey, etc.), or as part of an internal strategy and/or operations team.
- Alignment with our operating principles
- Located or open to relocation to work onsite at our headquarters in Lehi, Utah
- MBA, Bachelors or equivalent experience
- Experience working with CX, RevOps, and Corporate Strategy teams
- Experience working in the SaaS or Technology industry is a plus, especially vertical and/or SMB SaaS
- Ability to be a thought partner to the COO/CX/RevOps leaders by structuring and solving complex problems
- Ability to communicate clearly and directly to drive accountability and action
- Excellent written and verbal communication skills
- Excellent project management skills
- Experience working with significant change and ambiguity
- Ability to multitask and prioritize in a rapidly changing environment with competing priorities
- Willingness to roll up sleeves to directly solve difficult problems
- Systems thinking and the ability to create new structures or processes
- Pragmatic and logical in thinking and decision-making
- Trustworthiness to handle confidential information with integrity
BENEFITS- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid parental leave
- Fertility benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
