The Role
As Chief of Staff, you'll work directly with the CEO and COO, helping bridge customer experience, operations, and product. This role is ideal for someone who's obsessed with optimizing customer experience and operational efficiency, and who uses data to drive execution and uncover insights. Your north star is helping our AI-native service model operate at scale with excellence, precision, and empathy.
You will serve as a high-trust operator with increasing visibility and impact-owning key cross-functional initiatives and becoming a strategic extension of our executive office. Over time, this role is intended to evolve into a senior operating role with company-wide scope.
What You'll Do
- Drive initiatives to improve and scale customer experience, ensuring satisfaction, retention, and operational excellence
- Identify and solve process inefficiencies across service delivery, onboarding, and support
- Use data, dashboards, and analysis to prioritize initiatives, improve workflows, and align operational and product roadmaps
- Partner with the CEO and COO to ensure strategic initiatives are tracked, staffed, and executed
- Bridge product, operations, and customer success to align efforts around customer outcomes
- Manage internal planning cycles, meeting cadences, and cross-departmental communication
- Prepare strategic briefings and reports for internal and external stakeholders
You Might Be a Fit If You:
- Have 5-10 years of professional experience, ideally with time spent in high-growth startups or fast-paced operating environments
- Are a former founder or early-stage operator who's built systems, teams, or products from scratch
- Have insurance experience-especially in P&C, agency operations, or insurtech (massive plus)
- Have a strong data orientation-experience working with data engineering, analytics, or ops/product data is a big plus
- Are deeply passionate about customer experience and process optimization
- Thrive at the intersection of product, people, and systems
- Are a strong communicator, project manager, and systems thinker
- Are comfortable working closely with execs and gaining visibility across the org
The Kind of Person Who Thrives Here:
- Builder's DNA - You roll up your sleeves and own results
- Fast Learner - You're constantly absorbing and applying new concepts
- Strategic & Tactical - You zoom in and out with ease
- EQ + Grit - You build trust quickly, manage change gracefully, and persist through complexity
Compensation
- Competitive salary
- Early-stage equity package
- Health, wellness, and growth benefits
- Career path toward senior operating roles (COO, GM, etc.)
Location
- California-based required (Los Angeles preferred)
Why This Role?
You'll sit at the heart of COVU's mission to blend human touch and AI at scale. If you want to optimize customer outcomes, leverage data, and streamline operations, all while growing into a senior operator-this is your launchpad.
