Position SummaryThe
Chief Human Resources Officer (CHRO) is a strategic leader responsible for setting and advancing the organization's people strategy in alignment with mission, values, and long-term priorities. This role provides executive oversight of human resources for both staff and volunteer populations, ensuring a cohesive, compliant, and mission-aligned approach to people, culture, and organizational effectiveness.
The CHRO leads HR strategy, organizational development, learning and development, and volunteer HR governance. This role serves as a trusted advisor to the CEO and executive leadership team, driving initiatives that strengthen culture, leadership capability, and organizational performance.
Essential Responsibilities/Activities:Strategic Leadership- Develop and execute a comprehensive people strategy aligned with organizational goals and mission delivery
- Serve as a strategic advisor to the CEO and executive leadership team on organizational design, workforce planning, and culture
- Lead change management efforts related to organizational restructuring, growth, and evolving service models
- Establish and monitor key people metrics to inform decision-making and drive accountability
HR Operations & Compliance - Provide executive oversight of HR operations, ensuring alignment with organizational priorities, policies, and compliance requirements
- Oversee escalation and resolution of high-risk employee relations and HR operational issues
- Serve as executive approver for payroll processing prior to submission
- Lead HR compliance strategy and ensure adherence to federal, state, and local employment laws
- Ensure governance of key HR processes including payroll, benefits, HRIS, and leave programs
- Oversee organizational change, workforce planning, and restructuring initiatives in partnership with executive leadership
Volunteer HR Leadership - Oversee volunteer HR operations, ensuring alignment between staff and volunteer experience, policies, and practices
- Partner with program and field leadership to strengthen volunteer engagement, support, and retention
- Ensure scalable systems and processes to support a large and diverse volunteer population
Learning & Development - With the L&D Director, design and implement programs that support manager effectiveness, team performance, and leadership pipelines
- Foster a culture of continuous learning, feedback, and development across staff and volunteers
Organizational Culture & Engagement - Champion a healthy, inclusive, and mission-driven culture aligned with Girl Scout values
- Lead employee engagement strategies, including surveys, action planning, and retention initiatives
- Partner with leadership to strengthen communication, alignment, and accountability across the organization
Team Leadership - Lead, develop, and mentor a team including HR Operations, Volunteer HR, and Learning & Development
- Build a high-performing HR function with clear priorities, accountability, and strong service orientation
- Ensure effective collaboration across departments and with external partners
Qualifications- Bachelor's degree in Human Resources, Business Administration, or related field required
- 8+ years of progressive HR leadership experience, including senior-level roles
- Experience leading multi-functional HR teams, including operations and learning and development
- Strong knowledge of Federal and CA employment law and HR best practices.
- Demonstrated experience in compensation, benefits, L&D, employee relations, recruiting, organizational design, change management, and culture transformation
- Experience working in or alongside mission-driven or nonprofit organizations preferred
- Willingness to support and embody the mission, values, and principles of the Girl Scout Movement.
- Licensed and insured California driver; must pass background screening including driving history.
Key Competencies- Strategic thinking with strong execution capability
- Sound judgment and high integrity in complex situations
- Ability to influence and partner effectively with senior leaders
- Strong communication and interpersonal skills
- Ability to balance mission, people, and operational needs
- Data-informed decision making
- Operates at both a strategic and hands-on level
