MHG Hotel DivisionThe MHG Hotel Division currently operates four boutiquehotel properties on PEI including the award-winning Mysa Nordic Spa in St.Peters Bay, the 5-Star Great George Hotel and The Hotel on Pownal in downtownCharlottetown, and The Loyalist Country Inn in Summerside.
Chief Hotel OfficerReporting to the CEO, the Chief Hotel Officer (CHO) is akey member of the MHG Senior Leadership Team, responsible for overseeing theoverall performance, operations, and strategic direction of the Hotel Division.
This role provides leadership to the management teamsacross all hotel properties, driving operational excellence, financialperformance, and the consistent delivery of the world-class guest experiencesour properties are known for. The CHO will lead, coach, and mentor leadersacross the division, fostering a culture grounded in collaboration,accountability, and continuous improvement.
The ideal candidate is a proven hospitality leader with agenuine passion for the industry and a strong ability to champion and embedMHG's core values across all locations. This is a unique opportunity to bringfresh perspective, innovative ideas, and strategic insight to an alreadyhigh-performing team.
As Chief Hotel Officer, You Will- Partner with hotel property leaders todrive strong performance across all areas of operations
- Provide clear guidance, support, anddirection to hotel teams, championing MHG's culture and core values
- Identify and evaluate strategicopportunities for each property, including the development and implementationof programs that support company and hotel goals
- Conduct regular property visits andguest experience analysis to ensure alignment with service excellence and brandstandards
- Communicate property-specific goals andobjectives, ensuring alignment and accountability across management teams
- Collaborate with hotel leaders toreview, enhance, and evolve training programs and succession plans forfront-line team members
- Address employee relations withprofessionalism and consistency in partnership with General Managers
- Support the ongoing professionaldevelopment of both management and front-line teams
- Provide oversight and direction onstaffing and labour management, ensuring alignment with company policies andoperational needs
- Review and approve annual businessplans and financial budgets for each hotel property
- Actively contribute as a member of theSenior Leadership Team, participating in company meetings, training sessions,conferences, and annual planning activities
Who You Are- Interpersonal Savvy - relates well toall kinds of people, builds great rapport and relationships
- Customer Focus - dedicated to meetingthe expectations of internal and external clients
- Priority Setting - Creates clarity /focus, eliminates roadblocks, spends time on what's most important
- Planning and Organizing - Sees thingsthrough to completion, can marshal resources to get things done
- High level of commitment andsituational awareness
- Exceptional business and financialacumen
- Proven problem solver who can think,learn and adapt on the fly
What You Bring- Bachelor'sdegree in business management, hospitality or a diploma in hospitality/tourismmanagement
- 5+ yearsexperience in Hotel Management at the General Manager level or above
- Demonstrated experiencemanaging boutique style properties will be considered an asset
- Previous Sales& Marketing experience in the accommodations industry
- Ability toanalyze financial data in order to make strategic decisions, previousaccounting or financial budgeting experience is required
- Must have avalid drivers license and ability to travel across multiple locations (on PEI)
What We Offer- Competitive Annual Salary
- Sr. Leadership Bonus Program
- Monthly Cell Phone Allowance
- Company Matching Registered RetirementSavings Program
- Health, Vision and Dental benefitsprogram
- Executive Wellness Benefit
- Professional development opportunities
- MHG wellness and fitness programs
- MHG Team Card - discounts to localshops and restaurants
