City Of New York

CHIEF FIRE ALARM DISPATCHER

City Of New York • $90K — $120K *
New York, NY 10025In-Person
Education, Government & Non-Profit
Less than 5 years of experience
2 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required; additional education may substitute for experience.
  • Minimum three years in emergency dispatching or public contact roles, including one year in a supervisory position.
  • Experience must include work with alarm systems or in high-pressure communication settings.
  • Ability to manage personnel and improve operational efficiency is essential.
  • Knowledge of circuit problems and equipment maintenance in dispatch settings is preferred.

Responsibilities

  • Supervise and direct dispatch operations during assigned tours of duty.
  • Manage personnel and equipment maintenance in fire communications offices.
  • Oversee fire alarm signals and special calls operations through SFAD Level I.
  • Conduct tests and maintenance on dispatch equipment.
  • Maintain records and logs of operations and incidents effectively.
  • Train, evaluate, and supervise Supervising Fire Alarm Dispatchers.
  • Implement contingency protocols during system failures.

Benefits

  • Comprehensive health and dental coverage.
  • Generous paid time off and holiday schedule.
  • Retirement savings plan with employer matching.
  • Opportunities for professional development and training.
  • Job security in a vital public safety sector.
Full Job Description
The Fire Department, City of New York, (FDNY) seeks a full-time Chief Dispatcher in the Bureau of Communications. Reporting to the Executive Director of Fire Dispatch Operations, the Chief Dispatcher, under general supervision, serves as Tour Supervisors oversight, directing dispatch and inside maintenance personnel during a tour of duty in a borough fire communications central office or in a Public Safety Answering Center (PSAC); supervise available Citywide Fire Department resources to maximize fire protection throughout multiple boroughs; direct and perform equipment maintenance; maintain appropriate central office/PSAC records. Oversee SFAD Level I that directly supervise fire alarm signals and special calls; test, operate and maintain various central office/PSAC equipment; confer with outside plant personnel regarding circuit problems and perform related equipment adjustments and tests; supervise, train and evaluate Supervising Fire Alarm Dispatchers; maintain/complete various logs, journals and other paperwork; make notifications in accordance with Bureau of Communications policy, including relaying information to superiors on escalating critical conditions or situations; approve and adjust subordinate time records in the CityTime System and related computerized administrative work; conduct scheduled and ad hoc drills; and implement and oversee manual dispatch mode when computer system is down. SUPERVISING FIRE ALARM DISPATC - 71060 Qualifications 1. A four year high school diploma or its educational equivalent, and either: a) three years of satisfactory experience as an airport or railroad traffic controller, as a fire alarm dispatcher in a Class "A" Fire Alarm System, in radio or in another communication activity involving emergency dispatching, including one year in a supervisory capacity; or b) five years of responsible, satisfactory experience in a public contact field of work requiring obtaining of information to provide immediate assistance to persons in emergency or critical situations in which lives and/or property are in jeopardy; including one year in a supervisory capacity; or 2. Education and/or experience which is equivalent to "1" above. College education may be substituted on the basis of 30 credits for one year of experience, only for the experience described in "1 b)" above and only for a maximum of two years. However, all candidates must have a four year high school diploma or its educational equivalent, and at least three years of experience including one year of supervisory experience.

About City Of New York

The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world. City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more.

City of New York Careers

There has never been a better time to explore the diverse job opportunities at the City of New York—the hub of professional growth and innovation in the public sector.

Work You’ll Do

Join the City of New York’s dynamic team to contribute to the community and enhance the city’s services across a broad spectrum of disciplines. The City of New York offers a unique opportunity to engage in meaningful work that impacts the lives of millions while navigating through a career filled with learning and growth. Transform the metropolitan landscape and enrich the lives of its residents with the best minds in public administration, urban planning, and community services. The City of New York stands at the forefront of urban management and innovation. Lead with a unique position in public service, at the intersection of technology, community needs, and sustainable development. Work alongside a diverse team of professionals dedicated to improving city operations and enhancing the quality of urban life. Collaborate with the largest network of public service experts in the nation, fostering leadership, diversity training, and professional development.

Introducing the City of New York Public Service Careers

The team is building a market-leading public service career path to help professionals master their roles and contribute effectively to the city’s development.

Do Innovative Work

Join a vast network of experts—dedicated professionals at the intersection of governance, community service, and urban innovation.

Drive Change in Public Service

Deliver targeted solutions and policies that enhance city living and maintain New York as a leading global city through a depth and breadth of expertise that’s second to none.

Be Part of a Great Team

Engage in a wide range of city projects utilizing cutting-edge technology and strategies, harnessing the unparalleled capabilities, scale, and collaborative spirit of a dedicated public service team.

Future-proof Your Career

Advance your career with limitless opportunities in the public sector, supported by unmatched training, development programs, and certification support.

Explore

From improving city infrastructure to enhancing public safety, the City of New York offers a platform for professionals to apply their skills, innovate, and lead.

The City of New York Public Service Initiative

The combined efforts of various departments help overcome urban challenges and lead transformation in city management. Professionals around the globe look to the City of New York for new strategies and solutions to drive significant change and growth in urban living. ## Stay Connected

Join the Team

Search open positions that match your skills and interests. The City of New York looks for passionate, curious, creative, and solution-driven team players. SEARCH CITY OF NEW YORK JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who serve here.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover what exciting and rewarding opportunities await in the City of New York.
Learn more about City Of New York
Industry
Education, Government & Non-Profit
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at City Of New York

More Education, Government & Non-Profit Jobs

Find similar CHIEF FIRE ALARM DISPATCHER jobs:

NationwideNew York, NY