Promedica

Chief Experience Officer

Promedica • $125K — $150K *
Alpharetta, GA 30022In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Assisted Living Administrator Certification required in Arkansas; preferred Nursing Home Administrator Licensure.
  • Nursing Home Administrator Licensure required in Kansas and Texas; preferred in Illinois.
  • Minimum 3 years leadership experience in a healthcare setting.
  • Strong strategic thinking and planning skills.
  • Excellent communication and interpersonal skills.
  • Experience with data analysis and customer experience metrics.
  • Proven ability to work collaboratively with diverse teams.

Responsibilities

  • Ensure efficient day-to-day operations of the community.
  • Provide visionary leadership and implement strategic goals.
  • Uphold high standards of resident care and safety.
  • Oversee hiring, training, and mentorship of community leaders.
  • Ensure compliance with federal, state, and local regulations.
  • Foster communication and collaboration with all stakeholders.
  • Manage community budgets and financial performance.
  • Develop relationships with local healthcare providers.

Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Flexible Spending Accounts (FSA/HSA/Dependent Care)
  • Employee Assistance Program (EAP) available with medical plan enrollment
  • Generous Paid Time Off Package
  • Bonus & Incentive Opportunities
  • Benefits start the first of the month following hire date
Full Job Description
Responsibilities:
  • Ensure the efficient and effective day-to-day operations of the community.
  • Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
  • Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
  • Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
  • Ensure compliance with all federal, state, and local regulations.
  • Foster effective communication and collaboration with associates, residents, families, and physicians.
  • Manage budgets and financial performance to ensure the community's financial success.
  • Develop and maintain relationships with local healthcare providers and other community resources.


Requirements

Licensure/Certification Requirements:
  • Assisted Living Administrator Certification is required in Arkansas. Nursing Home Administrator Licensure is preferred in Arkansas.
  • Nursing Home Administrator Licensure is required in Kansas and Texas.
  • Nursing Home Administrator Licensure is preferred in Illinois.


Requirements:
  • Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required.
  • Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
  • Experience with data analysis, customer feedback, and customer experience metrics.
  • Passion for delivering exceptional experiences to customers and a commitment to excellence.
  • Ability to think creatively, innovatively, and outside the box to drive results.


Our Commitment to You - Executive Benefits at Chapters Living:
  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Flexible Spending Accounts (FSA/HSA/Dependent Care)
  • Employee Assistance Program (EAP) when enrolled in medical plan
  • Generous Paid Time Off Package
  • Bonus & Incentive Opportunities
  • Benefits start the first of the month following your hire date!

About Promedica

Promedica is a non-profit healthcare system that operates 13 hospitals and over 300 other facilities in Ohio and Michigan. The system employs over 13,000 physicians and other healthcare professionals, and serves over 2 million patients annually. Promedica's mission is to improve the health and well-being of the communities it serves, and it is committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. The system offers a wide range of medical services, including primary care, specialty care, and advanced treatments for complex conditions. Promedica is also involved in medical research and education, and partners with other organizations to promote community health and wellness.
Learn more about Promedica
Size
70,000 employees
Industry
Healthcare
* Ladders Estimates
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