Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Directly supervises employees in the Academics department

Purpose:

The Chief Academic Officer oversees the academic, accreditation, and registrar regional department and employees. The purpose is to oversee and ensure the compliance, outcomes, pedagogy, and curriculum development of Southeastern's academic, accreditation, and registrar departments.

Education:

Master's degree (M.A) or equivalent; and four to ten years related experience and/or training; or equivalent combination of education and experience.

Knowledge:

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Skills:

Basic Skills

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics
  • Using mathematics to solve problems.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

• Coordination - Adjusting actions in relation to others' actions.
• Instructing - Teaching others how to do something.
• Negotiation - Bringing others together and trying to reconcile differences.
• Persuasion - Persuading others to change their minds or behavior.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Problem-Solving Skills

• Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully
• Develops alternative solutions
• Works well in group problem solving situations
• Uses reason even when dealing with emotional topics

Complex Problem-Solving Skills

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Systems Skills

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one

Computer Skills

• Knowledge of entire Microsoft suite program, Campus Nexus, School docs, DocuSign, and Blackboard

Resource Management Skills

• Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
• Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management - Managing one's own time and the time of others.

Analytical Skills

• Synthesizes complex or diverse information
• Collects and researches data
• Uses intuition and experience to complement data
• Designs work flows and procedures

Interpersonal Skills

• Focuses on solving conflict, not blaming
• Maintains confidentiality
• Listens to others without interrupting
• Keeps emotions under control
• Remains open to others' ideas and tries new things

Customer Service Skills

• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Responds to requests for service and assistance
• Meets commitments

Team Work Skills

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others' views
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Puts success of team above own interests
• Able to build morale and group commitments to goals and objectives
• Supports everyone's efforts to succeed
• Recognizes accomplishments of other team members

Project Management Skills

• Develops project plans
• Coordinates projects
• Communicates changes and progress
• Completes projects on time and budget
• Manages project team activities

Change Management Skills

• Develops workable implementation plans
• Communicates changes effectively
• Builds commitment and overcomes resistance
• Prepares and supports those affected by change
• Monitors transition and evaluates results

Delegation Skills

• Delegates work assignments
• Matches the responsibility to the person
• Gives authority to work independently
• Sets expectations and monitors delegated activities
• Provides recognition for results

Leadership Skills

• Exhibits confidence in self and others
• Inspires and motivates others to perform well
• Effectively influences actions and opinions of others
• Inspires respect and trust
• Accepts feedback from others
• Provides vision/inspiration to peers and subordinates
• Gives appropriate recognition to others
• Mobilizes others to fulfill the vision

Managing People

• Includes staff in planning, decision-making, facilitating and process improvement
• Takes responsibility for subordinates' activities
• Makes yourself available to staff
• Provides regular performance feedback
• Develops subordinates' skills and encourages growth
• Solicits and applies customer feedback
• Fosters quality focus in others
• Improves processes, products and services
• Continually works to improve supervisory skills

Quality Management

• Looks for ways to improve and promote quality
• Demonstrates accuracy and thoroughness
• Visionary Leadership
• Displays passion and optimism
• Inspires respect and trust
• Mobilizes others to fulfill the vision
• Provides vision/inspiration to peers and subordinates

Business Acumen

• Understands business implications of decisions
• Displays orientation to profitability
• Demonstrates knowledge of market and competition
• Aligns work with strategic goals

Cost Consciousness

• Works within approved budget
• Develops and implements cost saving measures
• Contributes to profits and revenue
• Conserves organizational resources

Diversity

• Demonstrates knowledge of EEO policy
• Shows respect and sensitivity for cultural differences
• Educates others on the value of diversity
• Promotes a harassment-free environment
• Builds a diverse workforce

Ethics

• Treats people with respect
• Keeps commitments
• Inspires the trust of others
• Works with integrity and ethically
• Upholds organizational values

Organizational Support

• Follows policies and procedures
• Completes administrative tasks correctly and on time
• Supports organization's goals and values
• Benefits organization through outside activities
• Supports affirmative action and respects diversity

Strategic Thinking

• Develops strategies to achieve organizational goals
• Understands organization's strengths & weaknesses
• Analyzes market and competition
• Identifies external threats and opportunities
• Adapts strategy to changing conditions

Attendance/Punctuality

• Is consistently at work and on time
• Ensures work responsibilities are covered when absent
• Arrives at meetings and appointments on time

Dependability

• Follows instructions, responds to management direction
• Takes responsibility for own actions
• Keeps commitments
• Commits to long hours of work when necessary to reach goals
• Completes tasks on time or notifies appropriate person with an alternate plan

Motivation

• Sets and achieves challenging goals
• Demonstrates persistence and overcomes obstacles
• Measures self against standard of excellence
• Takes calculated risks to accomplish goals

Planning/Organizing

• Prioritizes and plans work activities
• Uses time efficiently
• Plans for additional resources
• Sets goals and objectives
• Organizes or schedules other people and their tasks
• Develops realistic action plans

Professionalism

• Approaches others in a tactful manner
• Reacts well under pressure
• Treats others with respect and consideration regardless of their status or position
• Accepts responsibility for own actions
• Follows through on commitments

Quality

• Demonstrates accuracy and thoroughness
• Looks for ways to improve and promote quality
• Applies feedback to improve performance
• Monitors own work to ensure quality

Quantity

• Meets productivity standards
• Completes work in timely manner
• Strives to increase productivity
• Works quickly

Innovation

• Displays original thinking and creativity
• Meets challenges with resourcefulness
• Generates suggestions for improving work
• Develops innovative approaches and ideas
• Presents ideas and information in a manner that gets others' attention

Judgment

• Displays willingness to make decisions
• Exhibits sound and accurate judgment
• Supports and explains reasoning for decision
• Includes appropriate people in decision-making process
• Makes timely decisions

Work Context

Body Positioning

• Spend Time Sitting
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Communication

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or government regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Speaks clearly and persuasively in positive or negative situations
• Listens and gets clarification
• Responds well to questions
• Demonstrates group presentation skills
• Participates in meetings
• Writes clearly and informatively
• Edits work for spelling and grammar
• Varies writing style to meet needs
• Presents numerical data effectively
• Able to read and interpret written information
• Contact with Others
• Electronic Mail
• Face-to-Face Discussions
• Letters and Memos
• Telephone

Environmental Conditions

• Sounds, Noise Levels Are Distracting or Uncomfortable

Impact of Decisions

• Frequency of Decision Making
• Impact of Decisions on Co-workers or Company Results

Responsibility for Others