Chick-fil-A Leadership Senior Leader (Sr. Director / Director)

Chick-fil-A

$80K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of leadership experience in retail, customer service, or management
  • Strong communication skills; able to manage diverse teams
  • Strategic thinker with a focus on continuous improvement
  • Dependable and detail-oriented with tech savvy
  • Proven track record in coaching and mentoring
  • Positive attitude and calm under pressure
  • Bachelor's degree preferred; bilingual (Spanish/English) is a plus

Responsibilities

  • Lead and develop a high-performing restaurant team
  • Cultivate a culture of growth and generosity among staff
  • Align operations with the owner's vision and uphold standards
  • Ensure accuracy, safety, and quality of product service
  • Develop and implement efficient stewardship systems
  • Foster leadership skills in team members
  • Drive excellence in customer service and operational goals
  • Create innovative processes for front and back of house

Benefits

  • Sundays off and no late nights
  • Generous contributions toward medical, dental, and vision insurance
  • Paid time off including sick leave
  • 401k plan with company match
  • Flexible scheduling
  • Employee discounts and bonus pay opportunities
Full Job Description
Key Responsibilities
  • Partner with the Owner/Operator to lead a large, high-performing restaurant team
  • Foster a culture of growth, excitement, and generosity among team members and leaders
  • Ensure alignment with the Operator's vision and uphold food safety, quality, and customer service standards
  • Oversee product service accuracy, safety, and quality
  • Implement stewardship systems throughout the restaurant
  • Develop motivated, high-performing leaders who embody the business vision
  • Drive customer service excellence, speed of service, and goal achievement
  • Create and lead innovative systems for front and back of house operations

Required Skills & Qualifications
  • Minimum three years of leadership experience in retail, customer service, or management
  • Strong communicator with the ability to handle diverse teams and difficult situations
  • Strategic thinker with a continuous improvement mindset and excellent project/time management
  • Dependable, results-oriented, detail-focused, and tech-savvy
  • Proven ability to coach, mentor, and develop others
  • Positive attitude and ability to maintain composure under pressure
  • Bachelor's degree preferred; ServSafe certification and bilingual (Spanish/English) a plus

Enjoy These Amazing Benefits
  • Sundays off and no late nights
  • Generous contributions toward medical, dental, and vision insurance
  • Paid time off including sick leave
  • 401k plan with company match
  • Flexible scheduling
  • Employee discounts and bonus pay opportunities


Location: Jefferson City

Ready to lead with passion and make a lasting impact? Apply today to join Chick-fil-A Jefferson City's dynamic and supportive Executive team!
Supplemental pay
  • Bonus pay
Benefits
  • Flexible schedule
  • Health insurance
  • Dental insurance
  • 401(k) matching
  • Paid time off
  • Vision insurance
  • Life insurance
  • Employee discount

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