General Motors

Chevrolet District Manager, Parts & Service - Ventura, CA

General Motors • $105K — $140K *
US-AnywhereRemote in California, US
Manufacturing & Automotive
Less than 5 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent professional experience.
  • 3-5 years of experience in dealership Fixed Operations.
  • Strong automotive industry knowledge, particularly in service operations and customer experience management.
  • Understanding of dealership parts and service operations, including profit structures and analysis tools.
  • Proficiency in Microsoft Excel for data analysis and reporting.
  • Excellent communication skills for effective persuasion and information sharing.
  • Ability to manage multiple priorities and adapt in a dynamic environment.

Responsibilities

  • Own and drive district performance in Revenue, Customer Retention, and Customer Experience.
  • Act as a trusted advisor to dealership leadership, fostering strategic partnerships.
  • Achieve revenue growth and KPIs through effective execution of Customer Care & Aftersales initiatives.
  • Lead dealer contact processes focused on specific priorities and performance objectives.
  • Analyze marketing strategies to enhance dealership service lane traffic.
  • Develop annual Business Plans using data-driven insights to tackle market challenges.
  • Apply analytical thinking to improve dealership performance and operational efficiency.

Benefits

  • Medical, dental, and vision insurance options.
  • Health Savings Account and Flexible Spending Accounts.
  • Retirement savings plan and life insurance.
  • Paid vacation and holidays.
  • Tuition assistance programs.
  • Employee assistance program and GM vehicle discounts.
Full Job Description
Job Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The role supports dealerships within the Ventura, CA area. The selected candidate must live in territory or relocate to Ventura, CAor a surrounding area approved by leadership within 60 days of the start date. Relocation benefits are available for candidates who qualify under company policy.

The Role

The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM's Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. The DMPS reports directly to the Zone Manager, Parts and Service and plays a key role in executing strategy with dealership operations.

What You'll Do (Responsibilities)

  • Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
  • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
  • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
  • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
  • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
  • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
  • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
  • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
  • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
  • Resolve aftersales customer concerns, including but not limited to:
    • SPAC (Service Parts Assistance Center)
    • CAC (Customer Assistance Center)
    • TAC (Technical Assistance Center)
    • Goodwill, Warranty, and Policy Requests
  • Monitor and deliver on KPIs including:
    • Sales Reporting Tool (SRT) objectives
    • Net Promoter Score (NPS)
    • Customer Retention
    • Service Training Standards (STS)
    • EV Training & Compliance


Your Skills & Abilities (Required Qualifications)

  • Bachelor's Degree or equivalent professional experience.
  • Minimum 3-5 years of experience leading and improving dealership Fixed Operations.
  • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
  • Deep understanding of Dealership Service & Parts Operations, including:
    • Automotive Parts and Service Systems
    • Dealer Operating Reports & Fixed Ops Analysis Tools
    • Profit department structures and interdependencies
    • Consultative selling techniques
  • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
  • Excellent oral and written communication skills, with the ability to inform and persuade effectively.
  • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate customer experience.
  • The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.


What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Excellent oral and written communication skills, with the ability to inform and persuade effectively.
  • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
  • The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.
  • Builds and maintains strong internal and external relationships.
  • Drives results and leads change with confidence and clarity.
  • Communicates persuasively and informatively across all levels.
  • Applies analytical thinking to solve complex problems and make data-informed decisions.
  • Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives.
  • Maintains a results-driven mindset, consistently pursuing excellence and accountability.
  • Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction.
  • Takes initiative and thrives in dynamic environments.
  • Maintains a strong customer focus and resolves conflicts effectively.


Territory & Travel: This role supports dealerships across the district and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site. *This position is based in Ventura, CA.

Reporting Structure: The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
  • The expected base compensation for this role is ($105,600.00 - $140,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more


#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.The selected candidate will be required to travel at least 50% or more on a frequent basis.This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

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Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

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As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

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Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

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Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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