Qualifications

• Advanced expertise in ServiceNow SAM Pro and license management.
• Proficient in SAM practices including compliance, optimization, and publisher audits.
• Understanding of IT data sources like SCCM, Intune, Azure, and Active Directory.
• Ability to lead influence across teams in a transversal environment.
• Experience in a federated or matrix organizational model.
• Strong analytical skills and results orientation.
• Capability to identify risks and prioritize optimization actions.
• 5-10 years of SAM or license management experience in ServiceNow.
• Intermediate English proficiency for documentation and internal communication.
• Excellent French communication skills, both oral and written.

Responsibilities

• Lead governance and direction of ITAM-SAM practice with standards, models, and roadmap.
• Translate governance directives into operational processes.
• Establish KPIs and tracking mechanisms for performance measurement.
• Implement and operate an effective federated framework with roles, controls, and quality criteria.
• Oversee the software asset lifecycle from acquisition to disposal.
• Ensure compliance with licenses, cost optimization, and contract management.
• Maintain data integrity in the CMDB and ITAM repositories.
• Support teams in adopting best SAM practices.
• Monitor performance compliance, quality, and publisher risks.
• Drive continuous improvement and evolution in ServiceNow SAM Pro and its integrations.

Benefits

• A work environment fostering learning and collective excellence.
• A healthy, safe, equitable, and inclusive workplace.
• Hybrid work environment offering flexibility and inspiring workspaces.
• Competitive social benefits including flexible health insurance, competitive retirement plan, stock purchase program, and personal development days.
• Telemedicine services and employee assistance programs.
• Performance bonuses and discounts on company products.