Radial

Charles River (CRD) Support Analyst

Radial$95K — $115K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, BA, or related field
  • 5+ years experience in writing business user requirements and functional specifications
  • 5+ years experience in a technical support role for investment management
  • Familiarity with Charles River Investment Management System preferred
  • Proficient in database technology and SQL
  • Strong interpersonal and communication skills
  • Customer service oriented with a focus on stakeholder needs

Responsibilities

  • Collaborate with end users to gather and document business/functional requirements
  • Assist users with system inquiries and coordinate support for issue resolution
  • Provide functional and technical application support for investment systems
  • Identify, track, and report business issues and systems defects
  • Develop and execute comprehensive test plans and test cases

Benefits

  • Opportunity to work in a respected investment firm
  • Collaborative team environment
  • Exposure to various investment systems and projects
  • Support for professional development and learning
  • Dynamic and fast-paced work setting
Full Job Description
The Business Systems Analyst will work with all members of the investment systems group implementing and supporting investment projects and systems for all investment personnel at this well respected cleint. The BA's responsibilities include, but are not limited to: perform detailed business analysis, document business and functional requirements, develop end user documentation, write and execute test plans and cases, answer user questions and resolve system issues/problems in a timely manner.

The individual must be well organized, be sensitive to project and production deadlines, have very good communication (both written and verbal) skills and be able to work both independently and in a team environment.

Primary Responsibilities:
Work with end users to derive and document business and/or functional requirements (20%)
  1. Support end users with system questions/issues and work with internal or vendor support teams to provide resolution (30%)
  1. Provide front-line functional and technical application support for portfolio management, research and trading systems (30%)
  2. Research, track and communicate business issues and software defects related to supported systems (10%)
  3. Develop and execute test plans and test cases (10%)
Job Requirements:
BS degree in Information Systems, BA or related discipline.
  1. Minimum of five years demonstrated experience with writing business user requirements, functional specifications and test plans.
  2. Minimum of five years demonstrated experience in a technical function supporting investment management professionals.
  3. Knowledge of trade order management and analytics systems, Charles River Investment Management System in particular, is a plus.
  4. Knowledge of database technology and SQL including stored procedures, functions, views, etc.
  5. Ability to work with non-technical end users to interpret user requirements.
  6. Ability to work in a dynamic, fast pace environment.
  1. Excellent verbal, written and interpersonal communication skills are essential.
  2. Strong customer service orientation toward both internal and external customers is required.
  3. Very strong analytical and problem solving skills.
  4. Knowledge of software development and the system implementation life cycle is a plus.

About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Founded
1999

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