The Channel Development Lead will report to the Director, Sales Support You will lead the development and execution of channel strategies and initiatives that drive improved stars outcomes across the enterprise.
Description
The Channel Development Lead is responsible for driving execution of high-impact channel initiatives, translating strategy into operational delivery across MarketPoint Sales & Distribution. This role partners across Product, IT, Field, Stars and external partners to ensure programs are effectively implemented, tracked, and optimized to deliver business outcomes.
Key Responsibilities
- Lead channel initiatives that improve Stars outcomes, including Medicare complaints, member engagement, and quality improvement programs.
- Manage complex, cross-functional initiatives from planning through execution, ensuring alignment on scope, timelines, deliverables, and enterprise priorities.
- Partner with Product, IT, Legal, Field, and external partners to identify opportunities, remove barriers, and drive successful program delivery.
- Facilitate program governance, including stakeholder forums, action tracking, risk management, and issue resolution.
- Establish and manage performance reporting, including KPIs, channel reviews, progress updates, and leadership visibility.
- Support backlog prioritization to ensure work aligns with business objectives, regulatory requirements, and operational needs.
- Drive sales channel readiness through communication, onboarding, enablement, and implementation support.
- Serve as a subject matter expert in Stars, channel development, and program management, providing guidance to internal teams and business partners.
- Build and maintain strong stakeholder relationships to support enterprise-wide Stars initiatives and sustained performance improvement.
- Develop executive-ready presentations, reports, and communications to summarize progress, risks, recommendations, and business impact.
Required Qualifications
- Bachelor’s degree in business, healthcare administration, or related field, or equivalent experience.
- 5+ years of experience in Stars, program management, channel development, sales operations, healthcare operations, or a related field.
- Experience supporting Stars outcomes, with strong knowledge of performance metrics, channel strategies, and program delivery best practices.
- Proven ability to lead complex, enterprise-level programs from strategy through execution, including scope, timelines, risks, dependencies, and outcomes.
- Experience leading cross-functional initiatives in a matrixed, regulated environment.
- Strong execution skills with the ability to manage multiple priorities, influence without authority, align diverse stakeholders, and deliver results.
- Strong analytical, organizational, written, and verbal communication skills, including executive-level reporting and presentations.
Preferred Qualifications
- Master’s degree in business, healthcare administration, or related discipline.
- Experience in Medicare, or other regulated environments.
- Familiarity with STARS, CAHPS, or HRA/HOS/MCA member engagement programs.
- Background working within partner/channel ecosystems (e.g., FMOs, call centers, platform partners).
Use your skills to make an impact
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [redacted] with instructions on how to add the information into your official application on Humana’s secure website.
Please be advised, any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Candidates must be tested in ALL languages listed on the description.
This Is a remote Position
#LI-Remote
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$115,200 - $158,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 06-23-2026
