Job Type
Full-time
Description
Position Details:Job Title: Change Manager
Job Type: Full-time
Location: Remote, MD - Occasional in-person to the DC Metro Area as necessary
About the Role:The Change Manager will play a central role in enhancing governance, release readiness, and enterprise workflow consistency by overseeing the full lifecycle of technology changes across configuration tools such as Jira and ServiceNow. This position ensures that all change-control processes-ranging from CCB and ARB reviews to risk assessments and release coordination-are executed with transparency, tracked through effective dashboard reporting, and continuously improved for efficiency. By administering workflows, enforcing standards, maintaining team boards, and driving ongoing enhancements to change governance, the Change Manager helps maintain a stable, predictable environment that enables rapid modernization while safeguarding operational integrity.
The role also requires the ability to clearly communicate processes and train teams to understand and follow change-control expectations. Responsibilities include managing change control activities, setting up Jira and ServiceNow workflows, and collaborating with teams to ensure compliance with governance requirements.
Requirements
Roles & Responsibilities:- Lead and facilitate CCB and ARB governance processes
- Administer, configure, and optimize Jira workflows and team boards
- Manage and track change requests within ServiceNow
- Oversee end-to-end risk analysis and release management activities
- Maintain enterprise reporting dashboards and governance documentation
- Ensure consistent adherence to change management policies and standards
- Communicate process updates clearly and train teams on expectations
- Drive continuous improvement across change control practices
Required Professional Skills:- 3+ years of experience in change management or release/change governance
- Hands-on experience with Jira, Confluence, and ServiceNow
- Proven ability to set up consistent Jira boards, Confluence spaces, and governance dashboards that roll up to leadership reporting
- Strong understanding of workflow design and enterprise governance practices
- Jira administration experience strongly preferred
Preferred Professional Skills:- Advanced Jira configuration or Jira Admin certification
- Experience administering Confluence spaces and structured documentation
- ServiceNow Change Management experience
- Strong communication, facilitation, and documentation abilities
Dynanet Team Requirements and Expectations:- Possess Strong written and verbal communication skills.
- Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
- Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
- Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
- Excellent judgment and creative problem-solving skills.
- Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
- Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.
Employee Benefits Overview:- Industry Competitive Compensation
- Medical and Dental Insurance
- Paid Time Off/Holidays
- 401(k) Retirement Plans with Matching
- Remote Work*
- Paid Training
- Employee Referral Program
- Employee Development Program
