The Change Management Manager is part of the change management team that enables scalable, repeatable, and sustainable adoption of nursing-focused digital products designed to transform care delivery across HCA Healthcare hospitals.
This role contributes to the development and execution of change management, communication, readiness, adoption, and sustainment strategies for enterprise-level digital products. The role will initially provide dedicated change management support for enterprise implementation of HCA Healthcare's clinical labor management digital solution including stakeholder engagement, change impact assessment, adoption reinforcement, feedback tracking, education alignment, and sustainment planning.
KEY RESPONSIBILITIES• Serve as a key change management team member for nursing digital product initiatives
• Develop and execute scalable change management strategies that support adoption of nursing-focused digital products, standards, workflows, and technology enhancements.
• Assess and document change impacts across nursing workflows, frontline roles, leaders, ancillary partners, hospital departments, and operational stakeholders.
• Create and maintain core change deliverables, including stakeholder maps, change impact assessments, readiness plans, communication materials, FAQs, leader talking points, feedback summaries, and sustainment resources.
• Partner with nursing leadership, product teams, clinical operations, education, communications, informatics, and division/facility stakeholders to support readiness, adoption, and sustainment.
• Coordinate change activities with product roadmaps, implementation timelines, enhancement releases and run-the-business priorities.
• Support change management for future digital product enhancements, including emerging pod work as those capabilities move to scale.
• Monitor readiness, adoption, stakeholder experience, and change success metrics; adjust plans and escalate risks as needed.
• Support transition planning as product work moves from implementation to sustainment, optimization, or future expansion.
EDUCATION and EXPERIENCE• Bachelor Degree required
• Master Degree preferred
• Certification in Change Management preferred
• 1-3 years of experience supporting enterprise systems change, product implementation, healthcare transformation, clinical technology adoption, or operational change.
• 1+ years of experience working on project or product teams with familiarity in project management principles, product roadmaps, release planning, and implementation support.
• 1+ years of experience applying change management principles, methodologies, and tools.
• Demonstrated experience producing change management deliverables, including change impact assessments, readiness plans, communication materials, stakeholder maps, adoption tracking, and sustainment plans.
• Strong understanding of stakeholder engagement, change readiness, adoption reinforcement, feedback management, and issue/risk escalation.
• Ability to translate product changes and technical updates into clear, actionable messages for clinical and operational audiences.
• Strong organizational, time-management, communication, facilitation, and interpersonal collaboration skills.
• Ability to work across nursing, clinical operations, product, education, communications, informatics, and technology teams.
BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
