Position: Change Management Coordinator

Location: Markham, ON

Hybrid

The Change Management Coordinator is responsible for leading and governing enterprise-wide Change Management and Release Management processes to ensure successful planning, coordination, approval, deployment, and stabilization of technology and operational changes across the organization.

This role provides strategic oversight of change governance, release coordination, operational readiness, stakeholder engagement, risk management, and continuous process improvement initiatives. The Change Management Coordinator will work closely with Infrastructure, Applications, ERP, Cybersecurity, Project Delivery, Operations, and Business leadership teams to minimize operational disruption, improve deployment efficiency, and ensure alignment with enterprise priorities and compliance requirements.

The ideal candidate is a strong leader with deep IT Service Management (ITSM) experience, strong operational governance capabilities, excellent stakeholder management skills, and a strong understanding of enterprise technology environments and automation-enabled operational processes.

Roles & Responsibilities:

Enterprise Change & Release Governance:

• Lead and manage enterprise Change Management and Release Management processes, standards, governance frameworks, and operational policies.
• Ensure all technology and operational changes are properly assessed, documented, approved, communicated, scheduled, and implemented in accordance with organizational governance requirements.
• Chair and facilitate Change Advisory Board (CAB) meetings, release governance reviews, and operational readiness discussions.
• Establish governance controls to minimize operational risk, service disruption, compliance exposure, and deployment failures.
• Ensure Enterprise Change Management policies, release schedules, audit requirements, and operational controls are consistently enforced across all delivery and support teams.
• Develop and maintain enterprise release calendars, maintenance windows, and deployment schedules across business and technology functions.
• Provide leadership oversight for change prioritization, conflict resolution, escalation management, and risk mitigation activities.
• Conduct and oversee post-implementation reviews (PIRs) to evaluate change effectiveness and drive operational improvements.

Operational Readiness & Deployment Management:

• Lead operational readiness planning activities for enterprise initiatives, production deployments, infrastructure upgrades, cloud migrations, ERP releases, cybersecurity implementations, and technology transformation programs.
• Ensure release plans are aligned with delivery timelines, business priorities, operational support readiness, and production support capabilities.
• Coordinate cross-functional deployment activities to minimize downtime, service disruption, and operational risk.
• Oversee release execution, deployment validation, rollback planning, stabilization activities, and post-release monitoring.
• Identify and manage dependencies, scheduling conflicts, operational gaps, and implementation risks across multiple concurrent initiatives.
• Ensure implementation activities are properly documented, communicated, and supported throughout deployment and stabilization phases.

Risk Management & Compliance:

• Lead enterprise risk assessment activities related to changes, deployments, infrastructure updates, and production releases.
• Ensure appropriate mitigation strategies, rollback procedures, contingency planning, and escalation protocols are established and executed.
• Monitor change success rates, failed changes, incidents, outages, and operational risks to improve governance maturity and delivery performance.
• Ensure compliance with IT governance standards, regulatory requirements, cybersecurity controls, audit expectations, and operational policies.
• Partner with Information Security, Infrastructure, Compliance, and Audit teams to support enterprise risk management initiatives.

Regional & Global Coordination

• Coordinate closely with the Global Change Coordinator, Global IT teams, Infrastructure teams, ERP teams, Cybersecurity teams, and regional business stakeholders to support enterprise change and release activities.
• Support and coordinate IT changes impacting manufacturing plants and operations across China, Vietnam, and India.
• Facilitate communication, scheduling, governance alignment, and deployment readiness activities across regional and global teams.
• Ensure regional operational requirements, plant schedules, and stakeholder dependencies are properly considered during change planning and release execution.
• Support enterprise-wide maintenance windows, production deployments, infrastructure upgrades, ERP releases, and operational stabilization activities.

Stakeholder Management & Cross-Functional Leadership:

• Act as the primary point of coordination for enterprise change and release activities across IT, PMO, Operations, Cybersecurity, Infrastructure, ERP, and Business teams.
• Build strong relationships with business leaders, technical teams, external vendors, and operational stakeholders.
• Communicate enterprise change schedules, deployment activities, risks, outages, and operational impacts to leadership and stakeholders.
• Provide executive-level reporting, governance updates, risk summaries, and operational insights to senior management.
• Support organizational change initiatives by coordinating stakeholder engagement, communications, readiness activities, and implementation support.

ITSM Platform & Process Optimization:

• Own and manage ServiceNow ITSM Change Management and Release Management modules, workflows, governance reporting, and operational dashboards.
• Drive continuous improvement initiatives to optimize workflows, governance controls, operational efficiency, and deployment effectiveness.
• Lead the evaluation and implementation of technologies supporting change orchestration, deployment automation, workflow management, and operational governance.
• Partner with Infrastructure, DevOps, and Engineering teams to improve release automation, CI/CD governance, deployment coordination, and operational monitoring.
• Ensure data quality, reporting accuracy, process compliance, and operational visibility across enterprise ITSM platforms.

Reporting, Metrics & Continuous Improvement

• Develop and maintain executive dashboards, KPIs, risk indicators, SLA metrics, and operational reporting related to enterprise changes and releases.
• Analyze operational trends, incident patterns, deployment performance, governance gaps, and process bottlenecks.
• Drive continuous improvement initiatives to improve release quality, operational stability, governance maturity, and stakeholder experience.
• Recommend strategic improvements to enterprise change governance, release coordination processes, operational controls, and reporting capabilities.
• Support organizational operational excellence and service delivery maturity initiatives.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or related discipline.
• 5+ years of experience in Change Management, Release Management, IT Operations, IT Service Management, Infrastructure Operations, or enterprise technology delivery environments.
• 2+ years of leadership or management experience overseeing enterprise change and release processes.
• Strong knowledge of ITIL Change Management, Release Management, Incident Management, and Service Management best practices.
• Hands-on experience administering and managing ServiceNow ITSM Change Management and Release Management modules.
• Experience supporting enterprise infrastructure, cloud, ERP, cybersecurity, application delivery, or digital transformation initiatives.
• Demonstrated ability to effectively support and coordinate activities across global teams and time zones within a fast-paced enterprise environment, including flexibility to accommodate critical deployment windows, governance meetings, and operational priorities when required.
• Strong understanding of operational governance, deployment coordination, production support, and risk management practices.
• Excellent leadership, stakeholder engagement, communication, presentation, and organizational skills.
• Strong analytical and problem-solving capabilities with the ability to manage multiple enterprise priorities simultaneously.
• Industry and technical certification such as ITIL Foundation Certification is an asset
• Prosci Change Management Certification, CCMP, PMP or equivalent Organizational Change Management certification is considered an absolute asset.
• Excellent problem-solving skills and attention to detail.
• Exceptional presentation and communications skills
• Strong communication and interpersonal skills.
• Excellent written and verbal communication skills in English (required).
• Ability to speak Chinese (Mandarin) and/or Vietnamese is considered an asset.

Key Competencies

• Enterprise Change Governance
• Release & Deployment Management
• IT Service Management (ITSM)
• Operational Risk Management
• Stakeholder & Executive Management
• Process Improvement & Governance
• Cross-Functional Leadership
• Operational Readiness & Coordination
• Automation & Technology Enablement
• Strategic Planning & Execution
• Continuous ImprovementCommunication & Decision Support

Why Join Amphenol?

• Be part of a global leader in interconnect technology.
• Work with a team passionate about innovation and results.
• Access professional development opportunities and career advancement.
• Receive competitive compensation and benefits.

Come join the Amphenol family!

The base salary range for this position is $90,000 - $110,000 annually. In determining the rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits, vacation, sick leave, paid holidays, life insurance, short/long term disability, and membership in our Defined Contribution Pension Plan.