POSITION CONCEPT

The Change Enablement Lead, ADI Program is responsible for leading the integration, delivery, and execution of change enablement strategies that support successful adoption of new tools, processes, and ways of working associated with the Advanced Delivery Infrastructure (ADI) program. The role serves as a visible champion for change by partnering with business leaders, stakeholders, and end users to ensure readiness, engagement, and sustained adoption of program outcomes.

The Change Enablement Lead drives the development and execution of communication, training, stakeholder engagement, and adoption strategies designed to accelerate business readiness and minimize disruption. The role works across multiple workstreams to identify change impacts, address resistance, monitor adoption, and ensure alignment with Enterprise Change Enablement standards while tailoring approaches to meet the unique needs of the ADI program.

The Change Enablement Lead collaborates closely with program leadership, PMO teams, business stakeholders, and implementation partners to ensure employees receive the awareness, leadership support, coaching, and training required for successful transition to future-state processes and technologies.

PRIMARY DUTIES AND RESPONSIBILITIES

• Change Enablement Strategy. Lead development and execution of change enablement strategies for the ADI program, ensuring alignment to enterprise methodology while addressing program-specific adoption needs. Serve as a visible champion for new tools, processes, and ways of working. (20%)
• Communications. Develop and implement comprehensive communication strategies and materials that translate complex program changes into clear and actionable messaging. Partner with leaders and change sponsors to promote awareness, understanding, and engagement. (20%)
• Training. Own end-to-end training strategy, planning, curriculum development, delivery coordination, and effectiveness measurement. Ensure governance, safety requirements, and standard operating procedures are incorporated into all learning activities. (25%)
• End-User Adoption. Support business readiness and adoption by working directly with impacted employees and frontline teams, identifying barriers, gathering feedback, and reinforcing desired behaviors. (15%)
• Stakeholder Engagement. Build strong relationships with business leaders, project teams, and functional areas to drive alignment, accountability, sponsorship, and organizational readiness. (10%)
• RAID and Change Risk Management. Identify, assess, and proactively manage change-related risks, resistance points, and adoption challenges while integrating mitigation strategies into program RAID processes. (5%)
• Program Integration. Collaborate with PMO and program teams to align change activities with key milestones, deployment schedules, and readiness objectives. (5%)

SUPERVISION

Direct: None

RELATIONSHIPS

Internal: Requires effective communication across all levels of the organization. Builds and maintains strong working relationships with ADI Program leadership, Technology teams, Operations, Enterprise Change Enablement, and impacted business units.

External: Engages with vendors, implementation partners, training providers, and industry resources to support program delivery and adoption efforts.

QUALIFICATIONS

Education Required: Bachelor's degree in Human Resources, Communications, Organizational Development, Education, Liberal Arts, Human Relations, Public Relations/Communications, or a related discipline.

Education Preferred: Prosci® Practitioner certification or equivalent change management credential.

Experience Required: Minimum of five (5) years supporting or leading change management, training, communications, or organizational readiness efforts within project or program environments.

Experience Preferred: Experience supporting complex enterprise transformation initiatives, technology implementations, or ADI-related programs.

COMPLEXITY

Lead change enablement efforts across complex, multi-workstream programs. Assess change impacts, identify stakeholder groups affected by change, develop tailored strategies, and influence successful adoption outcomes across the organization.

KNOWLEDGE / SKILLS / ABILITIES (KSA)

Strong understanding of change management methodologies and practices. Experience developing communications and training solutions. Ability to influence and engage stakeholders at all organizational levels. Strong facilitation, coaching, and presentation skills. Ability to translate complex technical or process changes into end-user friendly messaging. Strong analytical, planning, and organizational skills. Excellent written and verbal communication skills.

TRAINING & EXPERTISE

Required: Experience working within project or program teams and supporting structured change enablement activities.

Preferred: Experience working in complex, fast-paced transformation environments with competing priorities.

JOB RELATED DIMENSIONS
• Speaks up on Safety, Health and the Environment
• Drives Operational Excellence for Customers
• Builds Strong Collaborative Relationships
• Develops People and Teams
• Cultivates Innovation and Embraces Change

WORK CONDITIONS

Hybrid work environment. Employees are expected to work both onsite and remotely based on business needs. Occasional travel, extended hours, deployment support activities, and storm restoration support may be required.

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.