MGM Resorts International

Chandelier Lounge General Manager - The Cosmopolitan

MGM Resorts International • $90K — $120K *
Las Vegas, NV 89110In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 21+ years of age
  • 6+ years of prior relevant experience in hospitality, ideally in high-volume restaurants or casinos
  • Bachelor's degree in a related field preferred

Responsibilities

  • Lead operational functions in line with department strategic plan
  • Manage guest service delivery and adherence to brand standards
  • Research and develop new products and services to meet customer needs
  • Oversee budget, cost controls, and financial reporting
  • Foster employee motivation and participation in decision-making
  • Provide coaching to enhance team skills and capabilities
  • Respond to escalated customer and vendor issues with recommended solutions
  • Ensure appropriate staffing and scheduling for entertainment venues

Benefits

  • Wellness incentive programs for physical and mental health
  • Discounts on company offerings and partner services
  • Free employee meals
  • Complimentary parking on and off duty
  • Health and income protection benefits for eligible employees
  • Opportunities for professional development and community volunteering
Full Job Description
Las Vegas, Nevada

THE JOB:
The General Manager of Beverage will research and develop new service opportunities to ensure the staff is maximizing revenues by way of consistent, extensive training, and product development knowledge. To ensure consistency and quality service standards are met at all times. All duties are to be performed in accordance with departmental and policies, practices and procedures.

THE DAY-TO-DAY:
  • Oversee and lead assigned operational functions within the department consistent with the strategic plan and vision for the department, and the beverage division.
  • Oversee management, delivery, and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
  • Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the company competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
  • Responsible for cost controls and necessary reporting requirements, including forecast reports, adherence to budget and Profit & Loss statements, and assisting with other reports as necessary.
  • Maintain high level of motivation among all Employees by encouraging feedback and participation in decision-making processes; encourage all Employees to participate in development of promotional and marketing concepts.
  • Provide coaching and feedback to help team members develop and strengthen skills and abilities needed to accomplish work objectives.
  • Reviews ratings with social media outlets like Yelp and Trip Advisor, with Employees and management to learn how to develop a strategy to increase positive ratings.
  • Schedule meetings with Employees in order to ensure correct execution of policies and procedures.
  • Works with Security on the implementation of the security plan and training the staff to maintain a safe environment for patrons and employees. For example, plans for evacuation and dealing with unruly guests
  • Direct Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
  • Maintain a working relationship with unions; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
  • Resolve escalated issues with customers and or vendors with the recommended customer service-related comps as appropriate.
  • Responsible for ensuring appropriate scheduling and staffing; must be able to direct and supervise employees and provide strategic direction for the entertainment provided in each venue.
  • Manage multiple tasks in very high paced and stressful environment; remain calm in a very stressful environment.


THE IDEAL CANDIDATE:
  • Is 21+ years of age
  • 6+ Years of Prior Relevant Experience (Previous work experience as a General Manager in the hospitality industry; preferably in a high-volume entertainment venue restaurant and/or casino environment.)
  • Bachelor's Degree (In a related field) preferred


THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19723

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Hospitality & Recreation
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ
MGM
* Ladders Estimates

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