Job Description:
OnBase Applications Support Coordinator will have experience in managing applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Application Coordinator will be responsible for collaborating with Accenture team, software vendor team, and client in the following areas.
- Act as a subject matter expert (SME) for application workflows and configurations.
- Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
- Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
- Coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
- Maintain system documentation, including workflows, build specifications, and testing protocols.
- Ensure compliance with HIPAA, data governance, and organizational security policies.
- Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
- Support the teams working on other applications.
Must have Onbase Admin certification
Basic Qualifications:
- A minimum of one year of experience in an OnBase Applications Support Analyst with experience in managing applications, with a strong background in managing day to day operations, client stakeholder relationships, and collaboration with offshore teams.
- Must possess an active and current OnBase Certification
- High school diploma or GED
