Role and Responsibilities

The Centralized Services Program Manager leads the design, implementation, and scaling of Pedcor's Centralized Services operating model. The role oversees pilot programs that redesign and redistribute selected operational activities between onsite teams and centralized service teams to deliver measurable business outcomes. Working closely with Pedcor Homes and Pedcor Management, the Program Manager's initial efforts will focus on delinquency and collections, with future programs expected to include move-out administration, payment processing, applications and screening, and other operational functions. The role combines program management, process redesign, technology evaluation, implementation planning, and team leadership.

Primary Responsibilities

Program Leadership

• Lead the planning, execution, and expansion of central-services pilot programs
• Develop and maintain project plans, timelines and milestones; establish governance, reporting, and performance measurement for Centralized Service initiatives
• Serve as the primary coordination point between executive sponsors, operating divisions, pilot teams, technology partners, and other stakeholders
• Develop recommendations for pilot expansion, scaling, and long-term operating models
• Support evaluation and prioritization of future Centralized Service opportunities

Process Design and Operational Readiness

• Coordinate current-state assessments and future-state process design activities
• Facilitate development of workflows, standard operating procedures, service-level expectations, and performance metrics
• Ensure operational readiness before pilot launch, support communication, training, and adoption of new operating models
• Monitor pilot performance and identify opportunities for process improvement and standardization

Technology and Automation

• Partner with Stunsl, the MOD Team, and internal stakeholders to identify technology requirements that support centralized operations
• Identify opportunities to improve efficiency, consistency, and scalability through automation and technology-enabled workflows
• Participate in evaluation and selection of technology solutions that support Centralized Services operations
• Coordinate implementation activities associated with approved technology initiatives

Success Measures

Success in this role will be measured through achievement of approved project milestones, successful launch and execution of pilot programs, operational performance improvements, stakeholder adoption, and development of scalable Centralized Services operating models.

Key measures may include:

• Successful launch and operation of central-services pilot programs
• Achievement of pilot-specific operational and financial objectives
• Implementation of approved automation and technology initiatives
• Delivery of expansion plans and recommendations for future growth

Qualifications and Education Requirements

• Bachelor's degree required, PMP certification preferred
• Five or more years of experience leading complex cross-functional programs involving operations, technology, and process improvement
• Demonstrated ability to manage multiple stakeholders, competing priorities, and large-scale implementation efforts
• Strong analytical, organizational, communication, and problem-solving skills
• Experience with central services, business transformation, automation, technology implementation, or multifamily operations preferred
• Experience in supervising personnel including training, direction, coaching and performance evaluation.

Preferred Skills

• Program and project management
• Process analysis and redesign
• Technology evaluation and implementation
• Stakeholder engagement & Change management
• Data-driven decision making
• Written and verbal communication

Additional Notes
Pedcor Investments ("PILLC") was founded in 1987 and is the main multifamily development arm of the Pedcor Companies. PILLC, along with its affiliates, is active in the development, construction, management, and ownership of multifamily housing across 22 states with a focus on Section 42 tax credit housing. PILLC has established a reputation as an innovative developer with a solid history of compliance with IRC Section 42 property management. PILLC actively manages over $2B in real estate assets in conjunction with a multitude of investing and lending partners.