Suncor Energy

Central Business Systems Applications Analyst

Suncor Energy$85K — $100K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of experience in supporting business applications within a complex enterprise environment
  • Degree or diploma in Computer Science, Engineering, Business Administration (IT-focused), or a related field; equivalent experience accepted
  • Proven skills in troubleshooting, data analysis, process documentation, and practical solution development
  • Strong communication and stakeholder management skills, able to engage effectively with diverse teams
  • Experience in coordinating support activities across multiple technology portfolios
  • Familiarity with IT service management, change management, and vendor-supported environments; knowledge of ServiceNow is a plus
  • Background or interest in industrial and operational applications, focusing on continuous improvement

Responsibilities

  • Manage daily operations of business applications, including incident management and routine maintenance
  • Develop and maintain documentation for support processes to enhance service delivery efficiency
  • Oversee external support providers to ensure compliance with service standards and change management
  • Identify and implement operational improvements through automation and process enhancements
  • Collaborate with various teams to gather requirements and support technology solutions from design to deployment
  • Work alongside cross-functional teams in Agile methodologies to deliver technology solutions
  • Assist in application enhancements and continuous improvement efforts, building knowledge across the application portfolio
  • Analyze service metrics and trends to drive application reliability and user satisfaction

Benefits

  • Office-based role in Calgary at the Suncor Energy Centre
  • Regular 40-hour work week, Monday to Friday, with some site visits
  • Opportunities for professional development and skill enhancement through continuous learning programs
Full Job Description
Are you passionate about technology support, continuous improvement, and delivering reliable digital solutions? In this role, youll help support and enhance a portfolio of business applications by managing day-to-day service delivery, coordinating with support partners, and contributing to solution improvements. Working within an agile, product-based environment, youll collaborate with business stakeholders, technical teams, and vendors to ensure applications remain secure, stable, and aligned with business needs.

Minimum Requirements:
  • Three to five years of experience supporting business applications, service management, technical business analysis, or IT delivery within a complex enterprise environment
  • University degree or diploma in Computer Science, Engineering, Business Administration (IT focus), or a related discipline. An equivalent combination of education and experience will also be considered
  • Demonstrated ability to troubleshoot issues, analyze data, document processes, and develop practical solutions to support business operations
  • Strong communication and stakeholder management skills, with the ability to work effectively with business partners, vendors, and cross-functional technical teams
  • Experience coordinating support activities, managing competing priorities, and working across multiple applications or technology portfolios
  • Understanding of IT service management practices, change management processes, and vendor-supported environments, with exposure to platforms such as ServiceNow considered an asse
  • Experience or interest in industrial, operational, maintenance, reliability, EH&S, or other asset-intensive business applications, along with a passion for continuous learning, automation, and process improvement


Dont have all the qualifications listed? Thats ok! Apply anyway. We acknowledge the value of transferable skills.

Responsibilities:
  • Support the day-to-day operation of business applications by managing incidents, service requests, monitoring activities, routine maintenance, patch coordination, and issue resolution
  • Create and maintain support documentation, knowledge articles, runbooks, and standard operating procedures to improve service consistency and efficiency
  • Coordinate and oversee work performed by external support providers, ensuring compliance with service levels, quality expectations, and change management standard
  • Identify opportunities to improve operational effectiveness through automation, self-service capabilities, and process enhancements that reduce manual effort
  • Collaborate with Product Owners, business stakeholders, subject matter experts, and technical teams to gather requirements and support solution delivery from design through deployment
  • Work closely with Digital Solutions & Support, Enterprise Data, Cyber, and Cloud teams within Agile and Product Model ways of working to deliver and sustain technology solutions
  • Support ongoing application enhancements, problem resolution, and continuous improvement initiatives while developing expertise across the application portfolio and related business processes
  • Analyze trends, recurring issues, and service performance metrics to help improve application reliability, user experience, and overall operational excellence


Location and other Key Details:
  • This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 - 6th Ave S.W
  • Hours of work are a regular 40-hour work week, Monday to Friday with occasional site visits
  • Our business professional roles follow internal compensation guidelines, and the pay band will generally be based on years of experience and scope of work


Think we are a fit? Apply now!

About Suncor Energy

Suncor pioneered commercial development of Canada's Athabasca oil sands — one of the world's largest petroleum resource basins. Since then, Suncor has grown to become a globally-competitive, Canadian-based integrated energy company with a balanced portfolio of high quality assets, a strong balance sheet and significant growth prospects.

Suncor Energy Careers

Join the dynamic team at Suncor Energy, a leader in energy innovation and sustainability. As a company committed to responsible development, Suncor offers unparalleled job opportunities in the energy sector, fostering a culture of leadership, diversity, and continuous growth.

Work You’ll Do

At Suncor Energy, you will engage in meaningful work that pushes the boundaries of traditional energy sources towards cleaner, sustainable alternatives. Our team at Suncor is dedicated to excellence and innovation, working together to master the challenges of energy transformation.

Innovate and Lead

Step into a role that harnesses your skills for impactful changes. Suncor Energy is not just a company; it's a community of professionals driving forward with leadership and innovative solutions. Here, your career will be future-proofed through diverse opportunities in a variety of disciplines from engineering to environmental management.

Professional Growth and Development

Suncor Energy is deeply invested in the professional growth of its employees. With comprehensive training programs and robust diversity initiatives, we ensure that every team member has the resources and opportunities to flourish professionally. Our leadership is committed to nurturing talents through hands-on projects, leadership roles, and continuous learning environments.

Join Our Inclusive Team

Diversity and inclusion are at the core of our employment philosophy. At Suncor, every employee, from interns to senior professionals, brings unique perspectives that are vital for our innovative endeavors. We believe in building a workplace where everyone can thrive, supported by a culture that fosters acceptance and teamwork.

Explore Career Opportunities

Whether you’re starting your career or looking to take it to the next level, Suncor Energy offers a range of positions across multiple fields. Explore job opportunities and internships that align with your career aspirations and skills. Our hiring process is transparent and thorough to ensure that all candidates are given a fair chance to succeed.

Benefits of Joining Suncor Energy

Choosing a career at Suncor means more than just employment. It’s about having access to a variety of benefits that support your professional and personal life. From health and wellness programs to competitive retirement plans, we prioritize the well-being of our team members.

Stay Connected Through Networking

Networking at Suncor Energy opens doors to collaborative projects and professional development. Engage with industry leaders and peers through our internal networking platforms, and stay updated with the latest industry trends and opportunities.

Apply Now

Ready to advance your career at Suncor Energy? Check out our current job openings, tailor your resume, and prepare for an interview that could set you on a path of rewarding challenges and growth. Join us in shaping the future of energy, today.

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Learn more about Suncor Energy
Size
16,922 employees
Market Cap
$41.4 billion
Industry
5 Year Trend
+7.9%
NASDAQ

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