This role is the key operational contact for your Health Center. You'll blend leadership with direct patient care, ensuring clinical excellence and operational performance while upholding the highest standards.
- The Patient Wins: Little or no cost for excellent medical care or dispensed medication, allowing you to focus on comprehensive, patient-centered care.
- You Win: Consistent schedule allowing for work-life balance, no on-call schedule or holiday schedules. This allows for consistent income with manageable productivity expectations.
CareATC Advantages- Clinic and medication provided at no cost or low cost to employee and dependents.
- Full benefit package, for eligible roles, including Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance, and a Wellness Program.
About the Job:We are looking for a
Medical Assistant (MA) to step into a
Center Operations Manager opportunity. This pivotal role is accountable for the
day-to-day health center operations, performance to Key Performance Indicators (KPIs), and performance management of all health center support staff, all while
continuing to provide hands-on patient care. You will ensure the facility exceeds
AAAHC standards and follows all established policies.
What You'll Do (Key Responsibilities):1. Operations & Compliance Management
- Day-to-Day Oversight: Oversee the overall day-to-day management of the health center and clinical support staff.
- Standards & Compliance: Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements. Ensure adherence to patient privacy regulations and confidentiality protocols.
- Inventory & Reporting: Manage supply and pharmacy inventory, replacement ordering, and monitor key performance indicators (KPIs) and operational workflows.
- Process Improvement: Identify opportunities related to clinic efficiencies or patient/employee engagement strategies and present recommendations to area leadership.
2. Clinical Care & Collaboration
- Patient Care: Dedicate a significant amount of time to patient facilitation and hands-on care.
- Clinical Skills: Utilize required skills, including EKG, vital signs, venipuncture, capillary, and injection, with current experience.
- Teamwork: Work collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions team.
3. Leadership & Personnel
- Staff Management: Manage staffing schedules, timecard monitoring, and ensure adherence to time and attendance policies for all direct reports.
- Talent Development: Develop employee success through recruiting, onboarding, development, performance management, and succession planning.
- Subject Matter Expert (SME): Function as the health center operations SME, accountable for staff training and demonstration of competencies.
- Support: Provide support to resolve issues, coordinate regular staff meetings, and contribute input to area leadership for health center staffing.
What You'll Bring to the Team (Minimum Qualifications):- Education & Certification (Required):
- High School Diploma or equivalent.
- Registered/Certificated MA or 5+ years of MA experience required.
- Current clinical license as required by state/national authority in good standing.
- Current classroom-led American Heart Association BLS or CPR Card required.
- Experience:
- 3-5 years of experience with healthcare leadership responsibilities strongly preferred or a minimum of 2 years' experience with CareATC's Health Center operations.
- Proficient experience with both Practice Management and Electronic Medical Records.
- Clinical Skills: Demonstrated current experience with EKG, vital signs, venipuncture, capillary, and injection.
- Other Requirements:
- Current health records with appropriate immunizations (Hepatitis B and PPD).
- Ability to work at multiple locations upon business need.
- Physical ability to lift, pull, push, and manipulate equipment and patients, and to sit/stand for long periods of time.
Ready to Make a Meaningful Impact?If you are a talented Medical Assistant ready to take on a leadership role that drives clinical quality and operational excellence, we encourage you to apply today!
