FlightSafety International Inc

Center Manager - Toronto Learning Center

FlightSafety International Inc • $100K — $120K *
North York, ON M3K 2A5In-Person
Aerospace & Defense
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Aviation Management, or related field preferred.
  • 7-10 years of progressive leadership experience in aviation training or operations.
  • Experience managing budgets and leading cross-functional teams.
  • Strong understanding of FAA/EASA regulatory requirements and QMS/ISO principles.
  • Excellent communication, interpersonal, and decision-making skills.
  • Proficient in SAP or similar enterprise resource systems.

Responsibilities

  • Provide strategic and operational leadership for the aviation training Center.
  • Promote and ensure compliance with safety policies and regulations.
  • Foster a customer-first environment to enhance training experiences.
  • Lead and develop high-performing teams, ensuring clear communication and goals.
  • Oversee all training operations for quality and compliance standards.
  • Manage the Center's Business Action Plan aligning performance with corporate objectives.
  • Prepare and analyze financial performance metrics to drive operational efficiency.

Benefits

  • Opportunities for professional development and career growth.
  • Engagement in a high-performing, customer-focused environment.
  • Access to advanced training technologies and resources.
  • Collaboration with industry leaders and aviation experts.
  • Strong emphasis on safety culture and employee well-being.
Full Job Description
Purpose of Position

The Center Manager provides strategic and operational leadership for the FlightSafety International Learning Center, ensuring alignment with the company's mission as the factory-designated training organization. This role oversees all aspects of Center operations-including safety, customer experience, employee engagement, training system performance, and financial management-to deliver world-class aviation training.

Areas of Focus

Safety
  • Promote a strong safety culture and ensure that all Center operations comply with FlightSafety International's safety policies, quality management system (QMS), and regulatory requirements.
  • Ensure facility, training equipment, and simulator operations maintain the highest standards of safety and reliability.
  • Actively identify and mitigate safety risks and nonconformities through corrective and preventive action processes.
  • Collaborate with the Director of Regulatory Affairs and other functional leaders to maintain compliance with all applicable regulations.

Customers
  • Foster a customer-first environment that delivers exceptional training experiences and long-term partnerships.
  • Maintain positive relationships with Customers, aircraft manufacturers, and vendors to ensure service excellence and contract compliance.
  • Seek and act on feedback to continuously improve training programs, scheduling, and overall customer satisfaction.
  • Promote FlightSafety International's brand and reputation as the industry's leading training provider.

Employees
  • Lead, coach, and develop a high-performing team that embodies FlightSafety International's FlightPlan, values, and commitment to quality.
  • Conduct performance reviews, approve merit increases, and ensure clear communication of expectations and goals.
  • Support employee engagement, professional development, and a culture of teamwork and accountability.
  • Facilitate regular team meetings, share organizational updates, and promote cross-functional collaboration within and beyond the Center.

Training Systems
  • Oversee all training operations, ensuring courseware, simulators, and learning programs meet the highest standards of accuracy, compliance, and effectiveness.
  • Coordinate simulator and flight training device (FTD) support with the Simulation Systems Division (SSD) to maximize uptime and training reliability.
  • Ensure proper use and continuous improvement of the Quality Management System (QMS).
  • Collaborate with Courseware Support and Marketing functional groups to align training offerings and materials with customer and market needs.
  • Leverage technology (including SAP, PowerBI, and other systems) to manage scheduling, instructor assignments, and operational data efficiently.

Finance
  • Develop and manage the Center's Business Action Plan (BAP), aligning operational and financial performance with corporate objectives.
  • Exercise disciplined cost control while identifying opportunities to enhance profitability and operational efficiency.
  • Prepare, monitor, and report on financial performance metrics, including revenue, expenses, and utilization rates.
  • Analyze and justify capital investments, new training equipment, and personnel resources based on business need and ROI.


Qualifications

  • Bachelor's degree in Business Administration, Aviation Management, or a related field (preferred).
  • Minimum of 7-10 years of progressive leadership experience in aviation training, operations, or related technical industries.
  • Demonstrated success in managing budgets, driving operational excellence, and leading cross-functional teams.
  • Strong understanding of FAA/EASA regulatory requirements and QMS/ISO principles.
  • Excellent communication, interpersonal, and decision-making skills.
  • Proficiency with SAP or similar enterprise resource systems.


Core Competencies

  • Safety Leadership - Champions a proactive safety and compliance culture.
  • Customer Focus - Builds lasting relationships through service excellence.
  • People Development - Inspires, empowers, and develops team members.
  • Operational & Technical Expertise - Ensures reliability and quality in training systems.
  • Financial Stewardship - Manages resources effectively to achieve business goals.


Working Conditions

Office and simulator training environment with periodic travel to other Learning Centers or customer sites.

About FlightSafety International Inc

FlightSafety International is a provider of professional aviation training, simulation equipment and software, operating as a wholly owned subsidiary of Berkshire Hathaway Inc. FlightSafety operates the world's largest fleet of full-flight simulators at Learning Centers and training locations in the United States, Australia, Brazil, Canada, China, France, Japan, the Netherlands, Norway, South Africa and the United Kingdom. The company's customers include commercial airlines, business aviation operators and aircraft manufacturers, as well as military and government agencies. FlightSafety was founded in 1951 and is headquartered in Broken Arrow, Oklahoma.
Learn more about FlightSafety International Inc
Size
4,000 employees
Industry
Aerospace & Defense
Founded
1951
* Ladders Estimates

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