OverviewSummary: The Center Director is responsible for effectively overseeing the day-to-day operations of their assigned Verbal Beginnings Center location. They are the culture drivers of their centers, ensuring that each employee has a supportive and exciting work environment where they thrive, grow, and continuously improve. The Center Director holds the clinical team and center administrative team (as applicable) accountable for and supports them in meeting targets around service delivery hours, staff utilization, client census, employee relations management, cultural initiatives, and leadership development to ensure operational excellence.
Responsibilities- Day-to-Day Operations:
- Oversee the daily functions of the center, ensuring all activities align with Verbal Beginnings' goals and standards.
- Ensure efficient and accurate implementation of standard operating procedures by providing supervisory support to Program Coordinators, Assistant Clinical Directors, Team Coordinators, Office Coordinators, and Scheduling Coordinators.
- Culture and Leadership:
- Drive a positive and engaging workplace culture that aligns with VB Values and VBC PACK Values.
- Model strong leadership behaviors and foster an environment of excellence, positivity, and teamwork.
- Organize fun and engaging events for both clients/families and employees to build morale and strengthen community ties.
- Performance and Metrics:
- Monitor and manage key performance indicators (KPIs) across four dimensions: client satisfaction, staff satisfaction, internal processes, and financial performance.
- Review and oversee performance metrics for all center staff, using critical thinking to develop and implement innovative solutions.
- Client and Staff Engagement:
- Ensure that client satisfaction is consistently high and that staff are satisfied and motivated in their roles.
- Implement and oversee engaging and supportive events aimed at both clients and employees.
- Health and Compliance:
- Track and evaluate Center health data to ensure operational excellence and address any issues proactively.
- Collaborate with Marketing, Intake, Finance, Compliance, HR, and Recruiting teams to ensure policies and procedures are followed accurately and in a timely manner.
- Collaboration and Communication:
- Work closely with various internal teams to ensure seamless coordination and adherence to company policies.
- Follow Verbal Beginnings, LLC's policies and procedures diligently.
Qualifications- Educational Requirements:
- Bachelor's Degree: Required in Healthcare Administration or a related field.
- MBA: Preferred
Experience Requirements:
- Operations Experience: Minimum of 2 years in a healthcare setting, such as ABA (Applied Behavior Analysis), physical therapy, or a similar field, demonstrating a strong understanding of operational processes.
- Managerial and Supervisory Experience: At least 3 years of experience in managerial or supervisory roles, showcasing skills in team leadership, staff management, and performance oversight.
Salary Range
USD $80,000.00 - USD $90,000.00 /Yr.
