Req ID: 357864
We are currently seeking a CDE III (Client Delivery Exec) to join our team in Mountain View, California (US-CA), United States (US).
Job Responsibilities Include:Operations:
- Accountable for end-to-end delivery of NTT DATA services for a specific client.
- Ensure adherence to contractual commitments.
- Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
- Develop and maintain Crisis Management/Disaster Plans.
- Implement project mitigation plans for yellow or red deliverables.
- Conduct Customer Governance meetings.
- Manage Outage/Escalation/Missed SLA incidents.
- Implement and execute automation and efficiency programs.
- Drive client improvement plans to enhance satisfaction.
- Utilize automation for repetitive tasks to boost performance and service quality.
- Possess a deep understanding of the delivery life cycle.
Financials:
- Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
- Manage costs in alignment with annual operating plans and point of sale.
- Develop action plans to close forecast gaps.
- Manage account ramp-up/ramp-down resources efficiently.
Sales & Relationship:
- Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
- Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
- Act as a strategic delivery advisor to the executive leadership team.
- Manage Sales Enablement, ensuring integration with delivery teams.
- Leverage broader NTT DATA capabilities and resources strategically.
- Interface with customer architecture teams and senior leadership on emerging technologies.
Governance:
- Serve as the main contact for client operations leadership.
- Maintain effective communication with all stakeholders and cross-functional teams.
- Stay informed about global industry trends and their impact on IT services.
Organization:
- Apply best practices in organizational change management.
- Solve large, enterprise problems through matrixed organizations.
- Guide delivery leaders to align service offerings properly.
- Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
- Coach and mentor a large team of delivery leaders responsible for daily client operations.
Basic Qualifications:- 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Datacenter, Infrastructure, Security, Workspace and Consulting services.
- 8+ years of experience managing a highly leveraged service environment.
Preferred Skills:
- Digital Transformation experience leveraging AI to refine knowledge insights.
- Working knowledge of Telcordia standards
- Strong knowledge of and experience with ITIL Service Framework v4
- Experience in IT support and production escalations, including incident response and change lifecycles
- Excellent verbal and written communications skills
- Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is $250K - $325K. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
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