Requisition ID: 260610Locations: Charlotte Click here to experience a Day in the Life of our Teammates!
Job OverviewThe Customer Connection Hub Teammate Engagement Manager serves as a transformational champion assisting The Hub to build new capabilities that better serve our customer while maintaining synergies between CCH and our Sales and Service/Customer/Commercial organizations. Working with the CCH leadership team, this leader will lead strategic initiatives and programs that promote our people strategy to sell and operate with excellence while focusing on teammate engagement, teammate development, retention, and continued process enhancements across CCH.
Duties & Responsibilities- Leads planning and coordination of the CCH strategic project pipeline to ensure consistent progress from conception to completion. Responsible for all change management processes and structure to support growth. Drives project planning, tracking and implementation process.
- Develops functional strategy for CCH leaders and teammates to foster needed engagement across the team by overseeing a wholistic approach to create, implement, deliver, and measure the effectiveness of both skills and capability training and development programs for the CCH team. This includes but is not limited to new teammate CCH onboarding as well as continued operational and professional development. Serves as the liaison to HR partners to successfully attract, onboard, train and develop teammates to maximize their contributions and careers.
- Serves as a CCH cultural ambassador with internal and external stakeholders to create a sense of belonging while growing our talent and providing an unparalleled commitment to teammate appreciation. Establishes consistent calendar and routines to support these activities (including town halls, manager round tables, teammate lunch and learns, etc.) to maximize the impact on teammate development and retention and engage teammates in a way that deepens their awareness, understanding, and commitment to our Culture & Purpose. Oversees related committees.
- Oversees Office Coordinator and all aspects of facilities management including vendor relationships, building safety, and best practices.
- Commercializes the capabilities and business results of CCH to develop needed cross-functional relationships and networks to attract and operate effective site visits, exposures, and use of our customer service centric facility.
Knowledge, Skills, & Abilities- Must have a demonstrated ability to manage a diverse portfolio of projects, quickly mediate between competing priorities, prioritize work and practice effective time management with the ability to organize and work effectively with management.
- Strong interpersonal problem-solving skills - proven track record forming partnerships and influencing effectively across all areas of an organization; effectively manage conflict, coach, and counsel for development, and win the trust of others at all levels.
- Management experience includes being self-motivated with the ability to coach, counsel, encourage and motivate people to produce tangible outputs from concepts and ideas as well as stated goals/objectives.
- Excellent organizational, planning, communication, presentation, and writing skills; comfortable communicating with all levels of the organization and demonstrate the ability to clearly present information to both large and small groups of people.
- Learning and Development - Knowledge of Adult Learning Styles with experience in the design, development, implementation, and evaluation of training and development products/programs
- Experience in project management, communication, session planning, process documentation, and advanced Microsoft Office skills (emphasis on PowerPoint).
- Proficient in Microsoft Office applications, including Microsoft Word and Excel with emphasis on PowerPoint.
- Ability to learn internal applications as needed.
- Strong confidence and can represent CCH well both internally and externally
Minimum Qualifications- High school diploma or GED
- Knowledge acquired through 5-7 years of experience
Preferred Qualifications - A degree in Business - Administration or Communications preferred
- Previous people and facility management experience
- Project Management certification
- Lean Six Sigma Certification (Preferred)
Work EnvironmentOffice environment
