About the roleThe Catering & Conference Services Sales Manager is responsible for planning and executing exceptional events while maximizing revenue and guest satisfaction. They negotiate with clients to create compelling event proposals, manage all event logistics, and oversee the execution of banquets and conferences, ensuring a seamless experience. This includes preparing banquet event orders (BEOs), coordinating with internal teams, and liaising with external vendors to meet client needs. They also optimize the use of event spaces, supervise team members, and maintain high service standards throughout the planning and event stages.
The role requires creativity, strong organizational skills, and the ability to multitask under pressure. The manager must balance client expectations with the hotel's financial goals, addressing challenges as they arise to ensure successful outcomes. By fostering collaboration among teams and delivering personalized service, they play a key role in creating memorable guest experiences and maintaining the hotel's reputation for excellence.
What you will do- Coordinate all requirements for various conference groups booked by the Sales and Catering Departments.
- Coordinate with the Sales Department to ensure proper utilization of function space to yield maximum revenues.
- Ensure satisfaction of client at the outset of all events.
- In this role, the Conference Services Manager will also be responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process, ultimately ensuring their satisfaction.
- Communicates the needs and expectations of the client with all departments in the hotel.
- Ensure successful execution of groups, beyond the clients' satisfaction.
- Collaborate with clients using creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
- Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
What you bring- At least 2 years of hotel catering and conference services experience, preferably in a luxury hotel or resort.
- Previous leadership experience. Ability to negotiate, organize, and delegate well.
- College degree preferred within hospitality management or similar.
- Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
- Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and Delphi preferred/is a plus.
- Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
Compensation: $85,000 - $90,000 annually
What we offer- Competitive salary and a comprehensive benefits package
- Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary employee meals
- Paid holidays, vacation, and sick days
- Culinary, retail and wellness experiences at special rates
Schedule & HoursThis position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays.
