Overview- Under broad direction, the position is responsible for managing a team of P&C Claims Representatives.
- The Manager will be responsible for managing litigation and large loss claims with significant complexity and exposure.
Responsibilities- Provides effective and strategic leadership guidance to claims professionals, communication of industry data and trends, and new legal issues as necessary.
- Responsible for oversight and management of large loss claims.
- Develops and enforces strategy for claims resolution.
- Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
- Ensures all claims professionals demonstrate technical and customer service excellence.
- Manages claim file reviews or quality control inspections; and manages correction actions as necessary.
- Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
- Responsible for hiring, coaching, retention, training, and performance management of claims professionals.
- Evaluates performance, prepares performance appraisals, and recommends salary actions in accordance with established corporate standards of performance and company policy.
- Manages team of supervisors and field representatives who are primarily responsible for large loss claims.
- Manages overtime and reporting, and manages utilization of company equipment or vehicles for team members.
- Strengthens team performance by developing new initiatives, efficient processes and procedures to deliver exception claims service according to customer needs and industry trends.
- Assists with ongoing enhancement and communication of Best Claims Practices, policies and procedures, training materials, and claim system "rules".
- Manage and assign responsibilities on special projects as needed.
- Works productively and harmoniously with others on a consistent basis, including Agency partnerships.
- Responds positively to direction and feedback regarding performance.
- Consistently maintains professional and appropriate demeanor.
- Performs other duties as assigned.
Education- High School Diploma Or equivalent combination of training/experience required
- Bachelor's Degree or equivalent combination of training/experience required
Work Experience- 5+ years progressively relevant leadership experience required
- 5+ years experience managing P&C claims required
- Litigated claims handling experience
- Business Auto claims expierance preffered
Knowledge, Skills, and Abilities- Strong written and verbal communications, organizational and time management skills.
- Strong organizational and time management skills.
- Applied claims leadership skills.
- Proficient with MS Office suite of products.
- Demonstrated knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations.
- Strong presentation skills.
- Demonstrated knowledge of understanding relevant case law or claim related regulations.
- Demonstrated supervisory experience and technical claim issue, processes, best practices, and strategies.
Pay, Benefits, and Other InformationThe expected salary range for this position is $103,741 - $149,552.68 . Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.
Benefits
- Medical, Dental and Vision Insurance
- Flexible Spending Accounts
- Paid Parental Leave
- Life, AD&D and Disability Insurance
- 401(k), Employee Share Purchase Plan (ESPP)
- Education and Training Reimbursement
- Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
- 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
- Employee Assistance Program (EAP)
- For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/
Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.
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